Program Coordinator

Position Overview

SB ACT has evolved into an entity that not only facilitates collective impact collaboratives to address complex social issues, but also supports strengthening the capacity of community-based organizations to be able to effectively contribute to those collaborative and effect real, measurable change in the lives of our marginalized populations.

The Program Coordinator will be part of a small team responsible for driving SB ACT’s work forward, in particular supporting day-to-day programming through coordination, administration, community engagement, and data functions.

Responsibilities

The Program Coordinator will provide day-to-day support and facilitation of SB ACT’s programming, with occasional duties related to general nonprofit operations.  Key responsibilities include:

Coordinating and supporting collaborative programs:

• Planning and coordinating Neighborhood Navigation Centers (NNC) program, and other programming as position grows;
• Managing day-to-day program operations and safety
• Managing collection, analysis, and dissemination of program data;
• Planning and facilitating weekly program coordination meetings with NNC service providers
• Managing communications of programming through media relations, social media etc.;
• Keeping all members of the team up-to-date with relevant program information;
• Keeping updated program records and creating reports or proposals;
• Supporting growth and program development; and
• Ensuring implementation of program policies and practices.

Strategic coherence:

• In partnership with Associate Director of Programs, acting as a neutral arbiter and helping resolve disputes or disagreements in direction among program stakeholders (e.g., other nonprofits, city staff, individuals experiencing homelessness);
• Working with Associate Director of Programs to coordinate with other related programs and coalitions (i.e., in the same field) to maintain a full understanding of the current landscape of local and regional activities, and integrating their work into program processes;
• Developing and maintaining a list of community partners and upcoming events;
• Organizing outreach against that list of community partners and upcoming events, including following-up as needed;
• Working with Associate Director of Programs to update outreach strategy as new needs emerge; and

Communicate with team members to ensure maximum efficiency.

Administration:

• Administration and coordination of Working Groups per the directives of the Associate Director of Programs, including:
  • Preparing, assembling and making committee meeting agendas available in a timely manner;
  • Preparing and/or creating and disseminating materials for and to partners; i.e., reports, spread sheets, memos, PowerPoint and meeting follow-up documents as requested;
  • Supporting ad hoc projects such as surveys, special mailings, scheduling times/dates/space;
  • Planning and managing logistics of, and attending, project-related community events (e.g., neighborhood walks, homelessness panel discussions, etc.);
• Participating in job-related educational or training events as requested; and
• Carrying out other ad hoc administrative duties as assigned by the Operations Manager, including:
  • Support for organization-wide events such as fundraisers and education events;
  • Support for individual projects such as surveys, special mailings, etc.

Communications:

• Developing communications materials for collaboratives and programs, potentially including summary documents, brochures, FAQs, program signs, and other items;
• Updating program-related social media content through SB ACT blog posts, Facebook, Twitter, Instagram, etc;
• Compiling and/or taking photos
• Developing program-related web and social media strategy;
• Compiling and maintaining list of press clippings; and
• Carrying out other ad hoc administrative duties as assigned by the Operations Manager, including:
  • Supporting monthly email newsletters
  • Supporting development of organizational communications materials such as brochures and annual report

Reporting Relationships

The Program Coordinator will be responsible for building and maintaining strong relationships with the community, day-to-day coordination of programs and their many moving parts, and being part of a highly functioning team. The Program Coordinator will report to the Operations Manager of SB ACT.