Outreach Case Manager

South Santa Barbara County
Santa Barbara
Part Time
Channel Islands YMCA- Noah's Anchorage

What does an Outreach Case Manager do?

  • Know and implement elements of strengths based perspective, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency.
  • Host drop-in center hours and Youth Coordinated Entry System checkpoints; Supervising clients in a welcoming and supportive manner while assisting with basic need supplies, support services, and appropriate referrals.
  • Perform regularly scheduled street based outreach, walking/traveling specified routes in order to locate and engage with youth under age 24 offering additional program supportive services and resources.
  • Work with clients to identify service plan goals and provide case management services around housing, independent living skills, employment, education, relationship skills, physical/mental health, etc. and substance abuse education.
  • Implement program assessments and screening tools.
  • Assist with housing navigation, search, and landlord recruitment tasks.
  • Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and immediate support.
  • Maintain good knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate
  • Assist with presentations to other community members/agencies to increase awareness and community understanding of all YFS programs
  • Maintain a controlled and safe environment for youth, assist with daily cleaning/sanitization and organization of work space areas.
  • Maintain and update daily documentation and record keeping including client case notes, file maintenance, service records
  • Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs.
  • Keep confidential information and maintain appropriate professional and ethical boundaries with youth, keeping supervisors informed of all legal, ethical, and clinical issues related to work.
  • Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations.
  • Comply with mandated reporting including timely verbal and written notice to Child Welfare Services and documentation in organizations risk management software.
  • Understand, follow and enforce all YMCA policies regarding safety, including emergency procedures and responding promptly and when necessary.
  • Participate in all required federal, licensing, agency and/or contractually mandated trainings
  • May support other YFS departments with approval from supervisor.
  • Other duties as assigned by supervisor.

What we look for in Support and Outreach staff

  • College degree preferable or at least 2 years of experience with at-risk youth
  • Must be at least 21 years of age
  • Must have a valid California drivers license and proof of current car insurance
  • Must be able to pass the following background checks: Department of Justice, FBI, Child Abuse Index, and DMV
  • CPR/AED and First Aid Certifications upon hire.
  • Completion of Child Abuse Prevention Training upon hire.
  • Ability to hold to high levels of confidentiality; must model the YMCA six pillars of character (caring, citizenship, fairness, respect, responsibility, trustworthiness)
  • Excellent written and verbal communication skills; bilingual capabilities a plus
  • Strong knowledge base and practice of independent living skills
  • Ability to relate with diverse populations; works well with the public and community partners
  • Ability to work with limited supervision
  • Must have the physical, visual and auditory ability to perform the essential duties of the job with or without reasonable accommodations.
  • Requires light physical activity such as phone and computer work.
  • May require walking, driving, light lifting, stooping, crouching, and bending. 


  • RETIREMENT: All employees are eligible to participate in the tax-deferred savings plan by opening a 403(b) Smart Account.
  • SICK TIME: Part-time employees earn 1 hour of sick leave for every 30 hours worked, after 90 day intro period.
  • DISCOUNTS: All staff are offered discounts on Aquatics programs, Sports programs, Youth & Adult Fitness programs, Afterschool and Schools Out Childcare, Summer Day Camp and Date Night & Misc. Youth Programs.
  • PERSONAL AND PROFESSIONAL DEVELOPMENT: Some positions are eligible for additional trainings and certifications, according to CEO/Executive Director discretion.
  • BONUS PERK: Part-time staff members and full-time 30-hour staff members receive a free individual membership!
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