Residential Case Manager

South Santa Barbara County
Santa Barbara
Full Time
Channel Islands YMCA- Noah's Anchorage

What does a Residential Caseworker do?

  • Supervise program participants to ensure their physical, emotional, and psychological safety.
  • Know and implement elements of positive youth development, and consistently set and enforce rules and expectations throughout programming.
  • Perform daily one-on-one check-ins, family meetings, and follow-up meetings and calls to identify additional areas of need or support and update each client’s individualized service plan in a timely manner.
  • Identify and prepare healthy and nutritious meals to residents and drop-in clients, engaging them in the process to promote healthy communication and independent living skills. 
  • Ensure that all youth attend school by supporting with assignments, identifying walking or public transportation routes and completing daily attendance checks.
  • Maintain and update daily documentation and record keeping including client case notes, file maintenance, service records.
  • Complete daily facility maintenance checks including but not limited to inspecting, cleaning, and disinfecting of the facility and company vehicle.
  • Assist youth with scheduling of and provide safe transportation to medical appointments and other required health and supportive services.
  • Demonstrate strong and effective crisis intervention and de-escalation techniques and provide appropriate referrals in response to 24-hour crisis calls, drop-ins, residents, families, and community members.
  • Effectively collaborate with other residential caseworkers and management team to perform daily case management and care coordination.
  • Implement program assessments with youth to help guide their Individualized Service Plan and track progress made throughout treatment.
  • Support youth to enhance their education, vocation, relationships and communication, independent living skills, and more.
  • Refer to and collaborate with other community partners assigned to youth to ensure well-rounded care and accessible services while at the facility.
  • Comply with mandated reporting and Association Policies & Procedures including timely verbal and written notice to Child Welfare Services and documentation in organization’s risk management software.
  • Report all accidents and unusual incidents within the appropriate time frame to management team and assist with necessary documentation in SafetyZone.
  • Uphold California Employment and Labor Laws by taking unpaid and paid breaks throughout the shift within the designated time-frames, unless pre-approved by a supervisor or in an unavoidable crisis situation.
  • Understand, follow and enforce all YMCA policies regarding safety, including emergency procedures and responding promptly and when necessary.
  • Utilize effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of accommodations or when impacting ability to perform work duties.
  • Other duties as assigned by supervisor

What we look for in a Residential Caseworker?

  • BA preferred, High School Diploma or GED required
  • Spanish speaking preferred
  • At least one year of experience with group/team facilitation
  • Experience working with children and/or youth in a professional setting
  • The ability to organize and communicate clearly and effectively, both orally and in writing.
  • Computer and Internet literacy and good verbal and written communication skills
  • Have a valid California driver’s license with current car insurance 


  • RETIREMENT: The Channel Islands Association pays 8% of the candidate’s salary to the Y Retirement Fund, once eligibility requirements are met.
  • TIME OFF: Full time employees accrue 10-20 vacation days per year (based on years of service), 10 days sick leave per year, 7 paid holidays and 3 personal days per year.
  • HEALTH & DENTAL BENEFITS:  YMCA pays for 86% of the full-time employee-only HMO medical premium. YMCA pays 50% of the full-time employee-only HMO dental premium.  HMO and PPO options are available.
  • ADDITIONAL BENEFITS: Vision, life insurance, LTD and various supplemental plans are offered. Medical and dependent care reimbursement accounts available under IRS Section 125. The Y provides $25,000 basic life insurance and a core Long-term disability plan in the amount of 50% of monthly salary after 180 days of disability, at no cost to the employee. Employee-paid buy-up options are available.
  • DISCOUNTS:  All staff are offered discounts on Aquatics programs, Sports programs, Youth & Adult Fitness programs, Afterschool and School’s Out Childcare, Summer Day Camp and Date Night & Misc. Youth Programs.  Also provided for Full-Time Staff are discounts for Resident Camp, Preschool, and Youth & Government.
  • PERSONAL AND PROFESSIONAL DEVELOPMENT: Some positions are eligible for additional trainings, certifications, and educational opportunities, according to CEO/Executive Director discretion.
  • BONUS PERK: Full-time Y employees receive a free family membership!
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