Outreach Case Manager

What does an Outreach Case Manager do?

• Know and implement elements of strengths based perspective, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency.
• Host drop-in center hours and Youth Coordinated Entry System checkpoints; Supervising clients in a welcoming and supportive manner while assisting with basic need supplies, support services, and appropriate referrals.
• Perform regularly scheduled street based outreach, walking/traveling specified routes in order to locate and engage with youth under age 24 offering additional program supportive services and resources.
• Work with clients to identify service plan goals and provide case management services around housing, independent living skills, employment, education, relationship skills, physical/mental health, etc. and substance abuse education.
• Implement program assessments and screening tools.
• Assist with housing navigation, search, and landlord recruitment tasks.
• Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and immediate support.
• Maintain good knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate
• Assist with presentations to other community members/agencies to increase awareness and community understanding of all YFS programs
• Maintain a controlled and safe environment for youth, assist with daily cleaning/sanitization and organization of work space areas.
• Maintain and update daily documentation and record keeping including client case notes, file maintenance, service records
• Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs.
• Keep confidential information and maintain appropriate professional and ethical boundaries with youth, keeping supervisors informed of all legal, ethical, and clinical issues related to work.
• Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations.
• Comply with mandated reporting including timely verbal and written notice to Child Welfare Services and documentation in organizations risk management software.
• Understand, follow and enforce all YMCA policies regarding safety, including emergency procedures and responding promptly and when necessary.
• Participate in all required federal, licensing, agency and/or contractually mandated trainings
• May support other YFS departments with approval from supervisor.
• Other duties as assigned by supervisor.

What we look for in Support and Outreach staff

• College degree preferable or at least 2 years of experience with at-risk youth
• Must be at least 21 years of age
• Must have a valid California drivers license and proof of current car insurance
• Must be able to pass the following background checks: Department of Justice, FBI, Child Abuse Index, and DMV
• CPR/AED and First Aid Certifications upon hire.
• Completion of Child Abuse Prevention Training upon hire.
• Ability to hold to high levels of confidentiality; must model the YMCA six pillars of character (caring, citizenship, fairness, respect, responsibility, trustworthiness)
• Excellent written and verbal communication skills; bilingual capabilities a plus
• Strong knowledge base and practice of independent living skills
• Ability to relate with diverse populations; works well with the public and community partners
• Ability to work with limited supervision
• Must have the physical, visual and auditory ability to perform the essential duties of the job with or without reasonable accommodations.
• Requires light physical activity such as phone and computer work.
• May require walking, driving, light lifting, stooping, crouching, and bending. 

EMPLOYEE BENEFITS FOR PART-TIME EMPLOYEES:

• RETIREMENT: All employees are eligible to participate in the tax-deferred savings plan by opening a 403(b) Smart Account.
• SICK TIME: Part-time employees earn 1 hour of sick leave for every 30 hours worked, after 90 day intro period.
• DISCOUNTS: All staff are offered discounts on Aquatics programs, Sports programs, Youth & Adult Fitness programs, Afterschool and Schools Out Childcare, Summer Day Camp and Date Night & Misc. Youth Programs.
• PERSONAL AND PROFESSIONAL DEVELOPMENT: Some positions are eligible for additional trainings and certifications, according to CEO/Executive Director discretion.
• BONUS PERK: Part-time staff members and full-time 30-hour staff members receive a free individual membership!