Housing Retention Case Manager

North Santa Barbara County
Santa Maria
Full Time
Good Samaritan Shelter

Pay: $26 – $28

Program: Emergency Housing Voucher Program

Reports to: Program Manager

Summary Provides supportive case management, financial management and life skills training for clients in program.

Essential Duties and Responsibilities: include the following (and other duties as may be assigned)

Provide ongoing case management to clients residing in Emergency Housing Voucher Program

Assist clients in housing navigation and location

Document all client interaction and maintain accurate paperwork/ reports

Communicate effectively in oral and written forms with clients, their families, coworkers, supervisors, and other service agencies and the community

Ability to hold clients with clinical needs in positive regard and provide services without judgment

Provide mediation and advocacy for participant between the landlord and surrounding community members

Secures information such as medical, psychological and social factors contributing to the client’s situation and evaluates these and client’s capacities.

In partnership with the client, creates individualized service plans and performs follow-up to determine quantity and quality of service provided to client and status of client’s case.

Meet with clients to provide strengths-based case management and service coordination such as coaching around independent living skills, employment assistance and linkage to community providers for services

Attend training on best practice models that apply to the population served (such as Motivational Interviewing, Strength Based Case Management, and Trauma Informed Care)

Teach clients principals of being a good tenant and life skills

Provide other supportive services needed for the client in order to help them maintain housing

Good Samaritan Shelter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Good Samaritan Shelter complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Good Samaritan Shelter is a non-profit, community-based organization and depends on every staff member doing what needs to be done to serve the community and clients. On occasion, you may be asked required to perform job duties outside of your normal assignments on a as-needed basis.


Bachelor’s degree in social work or related field required

Two year minimum experience working in homeless services, mental health, substance use/co-occurring disorder or with vulnerable population providing intensive case management services.

Ability to work independently and within a team environment and exercise mature judgment

Must have good computer skills and strong written and verbal communication skills

Pass a background check, pre-employment drug screening and must have a valid driver’s license with a clean driving record

CPR/First Aid certification (on-site training) and TB Testing

Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the essential functions.

Pass background check

Must pass a pre-employee drug screening according to Federal Guidelines

TB Testing is Required

CPR Certification is required (Training provided)

Must have valid driver’s license and have a good driving record to be insurable

While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Job Type: Full-time

Salary: $26.00 – $28.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance



  • 8 hour shift
  • Monday to Friday



  • Case management: 1 year (Preferred)
  • Public Housing Specialists: 1 year (Preferred)


Work Location: Multiple Locations

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