Store and Visitor Services Manager

Position Description
Store and Visitor Services Manager

Terms: Part-time, non-exempt position.  Average 32 hours/week.  Schedule is Thursday – Sunday.

Overview:  Reporting to the executive director (ED), the Store and Visitors Services Manager is an integral part of the Wildling team and ensures the smooth operation of the gift store and presents a welcoming and helpful attitude to our customers and supporters. Must be highly responsible as on weekends this position may be the primary staff person on duty, so in charge of money handling, alarm codes, any visitor concerns and managing the volunteers or staff assistants at the desk. Every visitor should be treated as if they are one of our major donors, as they very well could be!

The Wildling Museum is an equal opportunity employer committed to diversity at all levels. We believe a diverse team that embraces inclusivity is a stronger team.

Job Responsibilities:

• Manages inventory in store POS system to include receiving merchandise, pricing, approving invoices for payment, inventory spot checks and a thorough annual inventory to include a formal report to the ED and reconciliation of any issues.
• Manages the online store (Shopify) and ensures it is up to date with merchandise (and syncs inventory with store POS system—also Shopify). Coordinate with ED on what products to place on the online Shopify store.
• Keeps track of all store merchandise on consignment and submits check requests for vendors on a regular basis. Presents ideas for new consignors to ED for approval, handles ongoing communication with consignors. Watches consignment product turnover and works with ED on terminating “slow movers”
• Is proactive about both finding appropriate new merchandise as well as knowing when to “retire” older, slow moving merchandise and make way for new product, including organizing occasional sales
• Trains and supervises staff/volunteers for store/admissions desk support
• Monitors all visitor-accessed areas throughout the day, restocks materials for visitors as needed, straightens up areas (classroom with various activities, lobbies with various literature), checks guest books, etc.
• Regularly works store/admissions desk (exact shifts TBD) and/or does lunch/break relief if volunteer or another staff member is on shift
• Monitors merchandise displays, regularly refreshing, restocking and cleaning
• Special event support as directed (extra hours for receptions and fundraisers will be occasionally requested)
• Ensures store and lobby have seasonally appropriate décor (and plans these efforts with the ED)
• Organizes annual Holiday Marketplace in early December and other periodic trunk shows to boost sales
• Supports instructors and lecturers if their classes/talks are happening during scheduled days (assist with room set up, etc.)
• Provides reports on sales, profitability, etc. as requested. Works with ED on annual budget for the store/visitor services
• May help with visitor surveys periodically
• Ensures that current information about exhibitions and events is at the desk and shared with store/gallery volunteers
• Comfortable making signage for store merchandise and displays, following branding standards for the museum

Requirements:

• Prior office and retail experience (including merchandise display)
• Prior experience using a Point of Sale (POS) system (Shopify preferred)
• HS diploma, AA or BA preferred
• Accuracy very important
• Strong organizational ability key plus able to multitask and handle interruptions
• Excellent communications skills, both as a team member and with the general public
• Proven, excellent customer service skills and experience
• Must enjoy being an important part of a small team
• Sense of humor
• Ability to stand/sit at our front desk for extended periods
• Ability lift up to 25 lbs.
• Comfortable answering phone in a friendly and professional manner
• Spanish fluency is a plus