Enrollment & Care Coordinator

North Santa Barbara County, Mid Santa Barbara County, South Santa Barbara County
Full Time

This positions is responsible for directly connecting Santa Barbara County residents with access and functional needs (AFN) with resources to create a resilience plan before the onset of Public Safety Power Shutoff (PSPS) events and complete enrollment assistance support in obtaining services within the Community Services Department. Assistance includes but is not limited to mobile client intake, assessment, collection of documentation, inter-agency referrals, and data entry.

Our agency provides employees with a positive work environment and the ability to balance work & home along with excellent benefits. Our benefit package includes: medical, dental, vision, life insurance including sick, vacation, and personal leave with 11 paid holiday’s and a fully vested retirement plan with and up to 5% match.

Position is full-time with full benefits and starting out between $18.50 – $20.90 per hour. Work location to be determined, but will be working countywide.

Essential Duties and ResponsibilitiesOther duties may be assigned.

  • Assess Santa Barbara County residents with a focus on AFN households to identify needs and provide resource and referral information, such as critical care backup batteries and generators. Provide ongoing follow-up and maintain an up-to-date PSPS plan.
  • Contact Santa Barbara County community organizations and residents directly to provide answers and guidance about resources and assistance available for PSPS events.
  • Provide specialized referrals to vetted resource partners, review what is needed to create an emergency plan, and provide linkage to alternative energy sources.
  • Conduct support outreach, including but not limited to the creation of social media, campaigns, and external and internal presentations.
  • In-person intake activities, including gathering supporting documents and processing applications for all programs within the Community Services department to include AFN participant information.
  • Gather data and track outcomes of referrals and applications.
  • Provide and follow up on referrals to community services, including client advocacy and collaborating with community agencies.
  • Provide case management services and ongoing communication with AFN households.
  • Maintain regular contact with partner agencies to maintain general 2-1-1 resources up to date while outlining specific services needed to support AFN Customers.
  • Build and maintain a secure record of clients to include those that require additional assistance during PSPS and determine their preferred method and frequency of contact.
  • Represent 2-1-1 and CommUnify at local and state meetings.
  • Build relationships with local community service providers and community members.
  • Maintain and create tracking tools and archive all program documents to be easily accessible for location and audit support.
  • Effectively manage time and organize activities to ensure deadlines are met, and tasks are accomplished.
  • Maintain up-to-date client records utilizing assigned database systems.
  • Adhere to confidentiality and HIPPA regulations.

Knowledge, Skill & Ability Required  

Education and/or Experience Associate degree in Social or Human Services, Business, or a related field and/ or a minimum of two (2) years of related experience in social services or an equivalent combination of education and experience.

Computer Skills To perform this position successfully, an individual should have knowledge of Internet software; Spreadsheet software, Word Processing software, WordPress and develop an understanding of specialized database applications.  

Certificates, Licenses, Registrations Current valid California Driver’s License with ability to qualify for coverage under Agency insurance plan.  

Other Skills and Abilities Bilingual (English/Spanish) required.

Please noteCommUnify has a mandatory COVID-19 Vaccination Policy with ability to request a vaccination accommodation due to medical or religious reasons.

CommUnify, AA/EOE

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