Emegency Shelter Program Manager

North Santa Barbara County
Santa Maria
Full Time
Good Samaritan Shelter.org

Department: Emergency Shelter 

Job Title: Program Manager

Pay : Exempt $31-$33 



  • The essential functions include but are not limited to … 
  • Maintain a safe, supportive Trauma Informed environment within the shelter. Monitor facility to maintain safety of clients and shelter space. 
  • Assist clients with shelter routines. 
  • Support clients in following all shelter procedures. 
  • Help clients work through conflict with others living in the shelter. Keep shelter clean, restocked and up to standards based on state regulations. Communicate observations and interactions with clients to Shelter case manager 

and shelter management through documentation in the Homeless Management Information System. 

  • Intervene in client crises under the direction of shelter management. Run reports and enter data into HMIS and ETO 
  • Provide Supervision and training for shelter staff. 
  • Participate in program, Department and agency meetings and relevant training as required, as well as inter-agency groups that provide assistance and advocacy. Complete monthly reports as advised by the Director. 
  • Adhere to agency policy, procedures and professional code of ethics. Complete all duties as assigned. Other duties as required. 
  • Report to Director of Homeless Shelters weekly 
  • Conducting yearly performance review 
  • Monitors and approves staff timesheets/time off request 
  • Promotes professional development of staff 
  • Performs other related duties as assigned.

Required Skills/Abilities: 

  • Professional verbal and written communication skills. 
  • Excellent organizational skills and attention to detail. 
  • Excellent time management skills with a proven ability to meet 


  • Ability to accomplish goals and produce valuable results with 

minimal supervision 

  • Strong analytical and problem-solving skills. 
  • Excellent professional boundaries 
  • Maintain and execute confidential information according to HIPAA standards 
  • Exercise mature judgment, and are highly motivated, self-starting and proactive 

Education and Experience: 

  • High school diploma or equivalent required 
  • AA or Bachelor’s degree preferred in related field 
  • Demonstrated ability to lead a team 
  • One- year experience working with the homeless population. 
  • Ability to maintain clear personal and professional boundaries. 
  • Ability to work effectively in a constantly changing and sometimes demanding or chaotic environment. 
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness. Ability to remain alert and on duty throughout shifts. 
  • Ability to respond responsibly in emergency and crisis situations. 
  • Ability to communicate well both orally and in written form, and follow detailed instructions. 
  • Computer skills including use of Windows Office, Microsoft Word, Microsoft Excel with the ability to easily navigate through software programs. 
  • Ability to establish a rapport with people experiencing homelessness, including those who are 
  • Be able and willing to work flexible hours which may include evenings or weekends 
  • Have or be able and willing to obtain CPR/First Aid 

training Provide proof of full COVID-19 vaccination

Work Environment 

The employee may be in contact with individuals and families in crisis who may be ill, using  alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety  practices. The employee may experience a number of unpleasant sensory demands  associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The  employee must be ready to respond quickly and effectively to many types of situations,  including crisis situations and potentially hostile situations. The noise level in the work  environment is usually moderate in an office setting. Sometimes work may become stressful  when working under pressure. 

Physical Demands 

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential  functions. While performing the duties of this job, the employee is frequently required to  stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger  dexterity, keyboarding and making and receiving telephone calls. The employee may be  required on occasion to lift and or carry up to 20 lbs. 


Good Samaritan Shelter provides equal employment opportunities (EEO) to all employees and  applicants for employment without regard to race, color, religion, sex, national origin, age,  disability or genetics. In addition to federal law requirements, Good Samaritan Shelter  complies with applicable state and local laws governing nondiscrimination in employment in  every location in which the company has facilities. This policy applies to all terms and  conditions of employment, including recruiting, hiring, placement, promotion, termination,  layoff, recall, transfer, leaves of absence, compensation and training. 

Good Samaritan Shelter is a non-profit, community-based organization and depends on every  staff member doing what needs to be done to serve the community and clients. On occasion,  you may be required to perform job duties outside of your normal assignments on aas needed basis. 

Full Time Benefits to Include: 

Medical, Life, Dental and Vision Insurance  

Paid Time Off 

Paid Holidays 

401K Retirement Plan with Agency Match

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