Director of Operations

North Santa Barbara County, Mid Santa Barbara County, South Santa Barbara County
Santa Barbara
Full Time

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Domestic Violence Solutions




Domestic Violence Solutions (DVS) is the only agency in Santa Barbara County that provides emergency shelter and supportive services to survivors of domestic violence and their families. DVS extends its services to women, men and members of the LGBTQ+ community throughout Santa Barbara County.

DVS operates two shelters in Santa Barbara and Santa Maria, as well as transitional housing units at a second facility in Santa Barbara. During 2020, DVS housed 311 adults and 189 children in its emergency shelters. DVS operates four crisis lines on a 24/7 basis which helped 5,560 callers last year find safety, support and refuge from domestic abuse.

DVS partners with law enforcement, emergency rooms and health care providers to identify and assist survivors of domestic violence. In addition to emergency services, DVS provides its clients with counseling and referrals for permanent housing, employment and job skills.

All of these services are provided in an atmosphere of safety, confidentiality and non-judgmental mutual respect.



DVS is seeking an experienced administrator to provide strategic leadership and direct all of DVS’s administrative and operational functions, including oversight of facilities, office systems, and information technology. The collection and processing of information is critical to managing DVS’s mission. Accurate real time data is key to planning and reporting to DVS’s stakeholders. This will be a key part of the position and the ideal candidate should have experience with data gathering software platforms.

The ideal candidate will be flexible and should be able to anticipate changing needs and requirements in programs, reporting, and funding.

The Director of Operations will be a team player with a ‘can do’ attitude ready to assist other team members in furthering the agency’s strategic plan. The Director of Operations may also interface with the Board of Directors, providing critical feedback to develop and fine-tuning subsequent strategic plans and initiatives.

The position carries with it significant opportunities for advancement for a candidate who has demonstrated success in this position.



  • Work with the Executive Director to plan and monitor the general day-to-day operations of the agency, ensuring clear internal communications and smooth progress towards furthering the agency’s strategic plan
  • Become familiar with the grant process and understand the requirements of the granting agencies along with DVS’s responsibilities for reporting and accountability
  • Assist other team members in focusing their efforts to meet goals and benchmarks in their avenues of service. Supervise and mentor team members, as needed
  • Become an additional face of the agency in the community
  • Interface with the finance department on the key issues of shared responsibility including expenditure control and establishing budgets and guidelines

Systems, Information Technology & Facilities

  • Monitor and evaluate the data gathering function to assure the system is providing clear and accurate data and that there is ‘no exception’ compliance with the system’s established best practices
  • Work with stakeholders to develop policies and procedures for all administrative systems
  • Manage all facility needs, including capital improvements, when needed. Maintain and update annual capex budget for key facilities
  • Coordinate all general administrative functions including phones, office equipment and related items
  • Monitor and facilitate effective use of basic business software. Interface with outside IT contractor to assure infrastructure is up to date and secure. Formulate recommendations for increased efficiency and cost effectiveness, where appropriate
  • Determine technology choices and purchasing of equipment, as needed



  • 5 years working in administration, preferably in a nonprofit setting
  • Strong competency in IT especially in areas of data retrieval and processes, Microsoft Office, Google Docs
  • Excellent interpersonal skills
  • Effectiveness in communication, both written and verbal. Ability to communicate in sometimes stressful situations in an effective and non-judgmental manner
  • Sensitivity to the mission of the agency and an understanding of the special needs of the agency’s clientele
  • Understanding of the highly confidential nature of the data and information which is gathered by the agency to complete its mission
  • Fluency in Spanish is highly desirable
  • Satisfactory background check



  • Full-time (40 hours/week), exempt position
  • Salary commensurate with experience
  • Flexible hours, may include occasional evenings and weekends
  • Reports to the Executive Director
  • Mileage reimbursement for agency travel
  • Benefits include
    • Two weeks’ paid vacation
    • 12 paid holidays
    • Health, Life, Dental and long term disability insurance
    • 403(b) plan with employer match



The agency’s administrative offices are in downtown Santa Barbara, California. Candidate should expect to spend a majority of time divided among the agency’s residential facilities in Santa Barbara and Santa Maria. Those facilities are also equipped with administrative offices.

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