Compliance Manager

The County of Santa Barbara Social Services Department is accepting applications to fill one full-time Compliance Manager vacancy in Santa Maria.

The Department is seeking a compliance professional who has organizational leadership skills, strategic business thinking, technically savvy business strengths, and experience working with programs regulated by State or federal regulations.

This management position (Program/Business Leader – General job classification) oversees the work of 21 dedicated professional staff offering a variety of support services to the Department. The Compliance Division comprises five distinct areas: Quality Assurance- Income Maintenance; Quality Assurance and Program Integrity- In Home Supportive Services (IHSS); State Appeals (Fair Hearings); Collections; and Specialized Income and Eligibility Verification System (IEVS). The Division’s functions are mandated by state regulations, are specialized, and are in support of, but separate from, all programs with the exception of Child Welfare and Adult Protective Services. In addition, Compliance serves as the Department liaison for the District Attorney Special Investigation Unit (Welfare Fraud).

The Compliance Manager will have both direct and indirect reports located in Santa Maria and Santa Barbara. This management position reports to the Deputy Director of Administrative Services.

IDEAL CANDIDATE will possess:

• Experience evaluating and improving processes, and develop and implementing innovative strategies to improve operations.
• Experience using data to tell a story and synthesize data to develop recommendations for decision makers.
• Experience coaching, mentoring, and motivating direct reports and other staff.
• Experience leading organizational change and looking at the big picture.
• Excellent written and verbal communication skills.
• Experience in managing competing demands.
• Experience preparing and maintaining clear, concise and comprehensive records and reports.
• Demonstrated ability to establish and maintain collaborative working relationships with staff, other departments, and governmental agencies.
• Experience working within local, state, or federal government requirements and expectations for compliance programs and demonstrated ability to develop and implement a comprehensive compliance program.
• Experience coordinating education and training regarding compliance
• Experience monitoring and coordinating responses to audits
• Experience maintaining accurate and complete records
• Experience implementing changes in local, state, or federal laws or regulations within an organization
• Demonstrated ability to interpret, apply, and enforce laws, regulations, ordinances, and policies.
• Demonstrated ability to create systems and process to ensure compliance issues are resolved in a timely manner.
• Experience that demonstrates ability to manage time and deliverables effectively and consistently within minimal supervision, and develop and oversee a proect and related costs and budget.

Examples of Duties

1. Plans, organizes, and directs, through staff, the activities of the Compliance Division; confers with staff on policy, procedures, budget, and personnel matters; interviews and selects staff for the division; evaluates staff performance and reviews performance reports prepared by supervisors.
2. Supervises, motivates, coaches, trains, and mentors staff.
3. Participates in audit entrance and exit meetings, oversee Corrective Action Plan development and monitoring, and track audit activities in collaboration with program staff.
4. Analyzes trends in audit and review results to develop and conduct trainings, create or modify departmental policies and procedures, and provide recommendations to program and executive staff regarding resource allocations.
5. Evaluates the effectiveness of compliance training curricula and develops enhancements as needed.
6. Works with Managers to identify performance areas or new work process where training could help staff perform better and more efficiently.
7. Directs the work of collections staff to ensure accurate CalFresh overpayment recovery.
8. Advises staff throughout the process leading up to and including representation at fair hearings related to appeals of Medi-Cal, CalFresh, CalWORKS, Welfare-to-Work, Child Care, Foster Care, Adoptions, and General Relief benefits.
9. Oversees the work of Income and Eligibility Verification System (IEVS) compliance reviews and ensure all requirements are met related to storage and processing of specialized reports.
10. Supervises both professional, administrative, and clerical staff.
11. Continually modifies training techniques based on new technologies and needs.
12. Actively participates in the Leadership Team of the Department.  Participates in the development of, and champions, new Departmental initiatives.
13. Actively collaborates with other Divisions and Branches of the Organization.
14. Plans, organizes, implements, and ensures compliance, through staff, the policies of the Department and County.
15. Promotes the vision and values of the Department of Social Services and the County.
16. Liaisons with the District Attorney Special Investigation Unit on matters related to welfare fraud.
17. Completes other projects as assigned.

Employment Standards

Possession of the core competencies listed here and the ability to immediately demonstrate these competencies consistent with the position’s level in the leadership series and the specific work assignment; AND

• Possession of a bachelor’s degree from an accredited college or university in business administration, human resources, organizational management, public administration, accounting, health administration, or closely related field AND 
• Five years of experience working in compliance, organizational devleopment, human resources, quality assurance, quality control, or fiscal operations, including two of those years in a public agency at the local, state, or federal level.

Note: Applicants who are currently in their final quarter or semester of study leading to the required degree are encouraged to apply. Such applicants may compete in the examination process but may not be considered for appointment until they have attained the required degree.

Applicants whose education was completed outside of the United States, will need to provide copies of transcirpts along with a copy of Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc.
 
Additional Requirements:

• Possession of a valid Class C California Driver’s License.
• Must be able to travel independently throughout both the County and the state.

Knowledge of: Legal, regulatory, contractual, and other factors that affect an organization’s degree of compliance and risk mitigation; Structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources; Human behavior and performance, individual differences in ability, personality and interests; Priniciples of learning and motivation; Psychology research methods; Administrative and office procedures and systems such as word processing, managing files and records, and designing forms.

Ability to:  Communicate information and ideas in speaking so others will understand; Apply general rules to specific problems to produce answers that make sense; Collect and analyze data related to program compliance; Listen to and understand information and ideas presented through spoken words and sentences; Read and understand information and ideas presented in writing; Combine pieces of information to form general rules or conclusions; Synthesize complex State and federal regulations and train others to improve compliance; Understand the implications of new information for both current and future problem-solving and decision-making; Supervise and manage a team of staff.

Supplemental Information

APPLICATION & SELECTION PROCESS:

• Review applications and Supplemental Questionnaire to determine those candidates who meet the employment standards.
• Application Ranking: Applications that meet the employment standards will be evaluated and scored. Candidates’ final score and rank on the eligibility list will be determined by the information provided on their application based on the Ideal Candidate Statement of this bulletin. This process may be eliminated if there are fewer than 11 qualified candidates.

Candidates must receive a percentage score of at least 70 on the application ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process.  Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

CONDITIONAL JOB OFFER: Once a conditional offer of employment has been made, the candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks.  Appointee will be subject to a post-offer medical evaluation or examination.  The appointee must satisfactorily complete a probationary period of 12 months.

BENEFITS: The County of Santa Barbara offers generous benefits. For information on benefits click here.

In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual

 
REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

Disaster Service Worker: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service activities as may be assigned to them by their supervisors or by law.

Statement of Commitment: The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization.  The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: 08/04/23, 4:59 P.M. (PST) Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com

Raquel Martinez, Senior Employment Analyst, RMartinez@countyofsb.org