Case Worker

Duties and Responsibilities
● Engage with new clients by completing Intake Packet, Center’s Code of Conduct, and “No Tolerance” policies
and securing their acceptance
● Develop and conducts client orientations
● Determine clients’ service needs and requirements through intake interviews, identifying specific client needs
and forming a detailed action plan
● Build relationships with clients, coaching and guiding them to benefits and resources that will enrich their lives
and end their homelessness
● Work with Case Worker Lead and staff to provide face to face services to homeless individuals (This may
occasionally occur outside of the office with Executive Director approval)
● Assist clients in recognizing and defining their own service needs
● Inform clients of available services and help them access goods, services, financial benefits, ID’s, housing, and
other needs available to them
● Collaborate with other service providers in the community, county, and beyond to provide effective, coordinated,
services and plans that meet client’s immediate needs and future goals
● Advocate for individual clients, both in person and within the system, to support their needs and growth
● Monitor clients progress against their Personal Action Plan; adjust as needed, advocating for the services and
resources needed for them to succeed
● Intervene with support in a crisis bringing the Case Worker Lead or Executive Director as needed (This may
include Street Outreach)
● Input client notes and services into HMIS
● Maintain client’s files by reviewing case notes for progress and changes
● Communicate client’s progress to Case Worker Lead and Executive Director by participating in weekly team
meeting to review client’s progress and identify program effectiveness
● Manage client referrals to and from other agencies
● Work collaboratively with Case Worker Lead and all agencies to provide high quality service
● Provide clients with assistance with computers, job searches and benefits