211 Care Coordinator

North Santa Barbara County, Mid Santa Barbara County, South Santa Barbara County
Santa Maria, Lompoc, Goleta
Full Time

The 2-1-1 Care Coordinator will be responsible for directly connecting Santa Barbara County residents with access and functional needs (AFN) with resources to create a resilience plan before the onset of Public Safety Power Shutoff (PSPS) events. The Care Coordinator is responsible for making direct contact with Santa Barbara County community organizations and residents to provide answers and guidance about resources and how they may assist with PSPS events.

Our agency provides employees with a positive work environment and the ability to balance work & home along with excellent benefits. Our benefit package includes: medical, dental, vision, life insurance including sick, vacation, and personal leave with 11 paid holiday’s and a fully vested retirement plan with an up to 5% match.

This position is full-time with full benefits and starting out between $21.00 – $23.90 per hour. Work location to be determined (Santa Maria, Lompoc, Goleta). 

Essential Duties and Responsibilities.

  • Assess Santa Barbara County residents with a focus on AFN households to identify needs and provide resource and referral information, such as critical care backup batteries and generators. Provide ongoing follow-up and maintain an up-to-date PSPS plan.
  • Provide specialized referrals to vetted resource partners, review what is needed to create an emergency plan, and provide linkage to alternative energy sources.
  • Conduct support outreach, including but not limited to the creation of social media, campaigns, and external and internal presentations.
  • Collect and maintain ongoing data to include AFN participant information and track outcomes of referrals.
  • Provide case management services, including but not limited to ongoing communication with AFN households.
  • Coordinate, and push-texting, to ensure that customers have the resources they need before the fire season begins and provide follow-up/advocacy when appropriate.
  • Maintain regular contact with partner agencies to maintain general 2-1-1 resources up to date while outlining specific services needed to support AFN Customers.
  • Build and maintain a secure record of clients that require additional assistance during PSPS and determine their preferred method and frequency of contact.
  • Collaborate with 2-1-1 Program Manager to develop a promotional plan and create collateral material.
  • Represent 2-1-1 at local and state meetings.
  • Build relationships with local community service providers and community members.
  • Maintain 2-1-1 data entry system and communicate with agency and partners in adhering to database style guides and protocols.
  • Perform ongoing (daily, weekly, and monthly) data analyses using operational metrics and submit reports as needed.
  • Maintain and create tracking tools and archive all program documents to be easily accessible for location and audit support.
  • Respond to in-person/telephone inquiries to accurately provide program information, presentations, and meetings.
  • Support the launch of the Disaster Response Information Exchange (DRIE) system and develop manuals, training, and reporting procedures.
  • Responsible for ongoing coordination and maintenance of DRIE system.

Education and/or Experience: Associate degree in Social or Human Services, Business, or a related field and/ or a minimum of two (2) years of related experience in social services or an equivalent combination of education and experience

 Computer Skills: Knowledge of Internet software; Spreadsheet software, Word Processing software, WordPress and develop an understanding of specialized database applications.

 Certificates, Licenses, Registrations Current valid California Driver’s License

 Other Skills and Abilities Bilingual (English/Spanish) required.

 Please noteCommUnify has a mandatory COVID-19 Vaccination Policy with ability to request a vaccination accommodation due to medical or religious reasons.

Leave a Response

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Back to top