Program Director

Job Overview: We are seeking a dedicated and experienced individual to serve as the Program Director for our Housing Assistance and Mental Health Services programs. Under general direction of the Executive Director, the Program Director will work across agency with individual program directors to manage all aspects of the programs, including service delivery, program evaluation, staff management, and accreditation compliance. The ideal candidate will have a strong background in social services, experience working with homeless and mentally ill populations, and a commitment to evidence-based practices and continuous quality improvement. Our agency is expanding and the ideal candidate will have the ability to help us create new systems and infrastructure as we grow to meet the demanding community need.

Responsibilities:

1. Program Development and Management:
   • Update, develop and implement comprehensive systems, protocols, policies, procedures and program strategies to address the needs of unhoused families and individuals, veterans, families and individuals struggling with mental illness, vehicle shelter residents, street outreach, and life skills parenting and education projects and programs.
   • Work with program and administrative staff to develop and implement policies and procedures for the execution and ongoing maintenance and quality assurance of MediCal CalAIM services.
   • Work with individual program directors to ensure that the day-to-day operations of the Homeless and Mental Health Services programs are delivered effectively and in accordance with best practices, applicable regulations and compliance and legal requirements.
2. Staff Supervision and Development:
   • Work with individual program staff to recruit, train, and supervise program staff.
   • Provide ongoing support and professional development opportunities for staff members to enhance their skills and knowledge.
3. Community Engagement:
   • Build and maintain relationships with community partners, including mental health agencies, homeless shelters, and government entities.
   • Collaborate with community stakeholders to identify gaps in services and advocate for resources to address unmet needs.
4. Program Evaluation and Accreditation:
   • Develop, implement and maintain program evaluation strategies to assess the effectiveness and impact of services provided.
   • Collect and analyze data on program outcomes, client satisfaction, and other performance metrics and produce a detailed annual performance analysis of all agency programs, departments, and functions.
   • Prepare reports for funders, stakeholders, and organizational leadership to demonstrate program impact and inform decision-making.
   • Ensure compliance with accreditation standards and requirements, including those set forth by relevant accrediting bodies.
5. Grant and Contract Management:
   • Work with individual program directors and our grants administration team to manage program grant and contract budgets and ensure that funds are allocated efficiently and in accordance with grant requirements.
   • Work with individual program directors and our grants administration team to produce monthly and quarterly government and foundation reporting and to ensure accurate data and information is being disseminated to funders and stakeholders.
   • Monitor effective and appropriate use of federal, state and local government grants.
6. Client Services:
   • Ensure that clients receive high-quality and culturally competent services, with a focus on recovery, wellness, and self-determination.
   • Advocate for clients’ rights and needs within the community and with external stakeholders.
   • Meet with clients as appropriate to encourage any and all feedback.

7. Executive Management:
   • Work with Executive Director to address organizational programmatic needs as they arise and need attention.

Qualifications:

• Master’s degree in social work, counseling, psychology, public administration, or a related field preferred.
• Licensed clinical social worker (LCSW), licensed marriage and family therapist (LMFT), licensed professional counselor (LPC) or psychologist (PSY) a plus.
• Minimum of six years of experience in program management, preferably in the fields of homelessness and mental health.
• Strong leadership skills, with the ability to inspire and motivate a diverse team of staff and volunteers.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders from diverse backgrounds.
• Excellent verbal and written communication skills with the ability to write extensive program manuals and professional presentations and to participate in and lead committees.
• Knowledge of evidence-based practices in homeless and mental health services, as well as accreditation standards and quality improvement principles.
• Ability to evaluate social service programs using outcome data to determine the effectiveness of program components and recommend modifications as necessary.
• Ability to formulate goals and implement procedures to meet program objectives.
• Commitment to social justice, equity, and the empowerment of marginalized communities.
• Must be willing to work hands-on and be engaged with staff and clients.

• Must have a demonstrated ability to multi-task, work independently, coordinate community-wide activities, collaborate with partner agencies, and prioritize tasks.
• Experience with HMIS preferred and/or a solid demonstrated ability to use complex software and Microsoft Excel for data entry, collection and reporting.
• Requires initiative, resourcefulness, and the ability to be self-directed and work autonomously.
• Must have own working transportation with liability insurance to conduct job-related travel.
• Must satisfactorily pass the company’s background, DMV and reference check.
• Must meet insurance carrier’s requirements for approval to drive.

Benefits:

• Work hours are Monday – Friday, 9-5 although there may be some nighttime and weekend hours on occasion to attend community events and/or to manage any off-hour client crises that may arise.
• Starting salary range is $85,000 – $95,000 (DOE) with medical and dental benefits provided, 403b participation and match, as well as generous paid time off. Position begins asap. This is not a remote position.

• Opportunities for professional development and advancement within the organization.

How to Apply: Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview.

All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy (as those terms are defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.