Outreach Case Manager

South Santa Barbara County
Santa Barbara
Full Time, Part Time
Youth and Family Services


  • FREE Family Gym Membership and Program Discounts
  • Education Assistance Program Up To $1,500 per year
  • YMCA Retirement Fund
  • Paid Sick Leave
  • Flexible Schedule
  • Volunteer Opportunities

What do we look for in an Outreach Case Manager?

The Outreach Case Manager provides street-based outreach and case management services to at-risk youth ages 16 to 24. The Case Manager will work with youth to create a solid foundation for their transition into adulthood through intensive case management services; housing stabilization; job coaching and access to supported employment and educational opportunities; resource procurement and advocacy. The ideal candidate will take initiative and be able to quickly and effectively build rapport with highly vulnerable and exploited youth; comfortable navigating systems; reliable and efficient; committed to the self-determination of marginalized young people; able to work collaboratively with colleagues and be steadfast in their goal of delivering impactful programming.

  • Perform street based outreach, walking/traveling specified routes to locate and engage with at-risk youth offering supportive services and immediate resources
  • Support a warm, welcoming and inclusive environment at the drop-in center; assisting youth with basic needs, support services, and appropriate referrals
  • Know and implement elements of a strengths based approach, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency
  • Utilize program assessments and screening tools in collaboration with each youth to inform priorities of the individual service plan and make appropriate internal and external referrals for services
  • Support youth to enhance their education, vocation, relationships and communication, independent living skills, physical health, mental health, and more
  • Ensure client records and documentation is accurate, up-to-date, and confidential
  • Support the daily collection and tracking of statistical data to be used for completing programmatic required reports
  • Assist with housing navigation, search, and landlord recruitment efforts
  • Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and coordinated support
  • Maintain working knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate
  • Assist with presentations to other community members/agencies to increase awareness and community understanding of all branch programs
  • Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs
  • Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations
  • Comply with mandated reporting including timely verbal and written notice to Child Welfare Services and documentation in organization’s risk management software
  • Maintain a controlled and safe environment for youth, assist with daily cleaning/sanitization and organization of work space areas
  • Report all accidents and unusual incidents based on the Channel Islands YMCA incident reporting process within the appropriate time frame to management team and assist with necessary documentation in SafetyZone
  • Understand, follow and enforce all YMCA policies regarding safety, including emergency procedures and responding promptly and when necessary
  • Participate in all required federal, licensing, agency and/or contractually mandated trainings
  • May support other YFS departments with approval from supervisor
  • Other duties as assigned by supervisor


  • Must be at least 21 years old
  • High School Diploma or equivalent required
  • College degree preferred
  • 2 years related work experience
  • Complete required certifications within 30 days of hire
  • Complete all required Branch and Position specific trainings as required within two weeks of hire
  • Ability to obtain a criminal record clearance
  • Ability to participate in DMV Pull Program
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