Outreach Case Manager

BENEFITS THAT BENEFIT YOU

• FREE Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 per year
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule
• Volunteer Opportunities

What do we look for in an Outreach Case Manager?

The Outreach Case Manager provides street-based outreach and case management services to at-risk youth ages 16 to 24. The Case Manager will work with youth to create a solid foundation for their transition into adulthood through intensive case management services; housing stabilization; job coaching and access to supported employment and educational opportunities; resource procurement and advocacy. The ideal candidate will take initiative and be able to quickly and effectively build rapport with highly vulnerable and exploited youth; comfortable navigating systems; reliable and efficient; committed to the self-determination of marginalized young people; able to work collaboratively with colleagues and be steadfast in their goal of delivering impactful programming.

• Perform street based outreach, walking/traveling specified routes to locate and engage with at-risk youth offering supportive services and immediate resources
• Support a warm, welcoming and inclusive environment at the drop-in center; assisting youth with basic needs, support services, and appropriate referrals
• Know and implement elements of a strengths based approach, trauma informed care, harm-reduction, and positive youth development so that youth make informed decisions and build resiliency
• Utilize program assessments and screening tools in collaboration with each youth to inform priorities of the individual service plan and make appropriate internal and external referrals for services
• Support youth to enhance their education, vocation, relationships and communication, independent living skills, physical health, mental health, and more
• Ensure client records and documentation is accurate, up-to-date, and confidential
• Support the daily collection and tracking of statistical data to be used for completing programmatic required reports
• Assist with housing navigation, search, and landlord recruitment efforts
• Effectively work in a team-based care model to ensure youth receive well rounded, consistent, and coordinated support
• Maintain working knowledge of local community resources and provide youth with referrals to other agencies for services when appropriate
• Assist with presentations to other community members/agencies to increase awareness and community understanding of all branch programs
• Attend weekly meetings to discuss program updates, report on cases, and identify service delivery needs
• Demonstrate effective professional boundaries, self-care measures, and seek support from direct supervisors when in need of assistance, additional trainings, or accommodations
• Comply with mandated reporting including timely verbal and written notice to Child Welfare Services and documentation in organization’s risk management software
• Maintain a controlled and safe environment for youth, assist with daily cleaning/sanitization and organization of work space areas
• Report all accidents and unusual incidents based on the Channel Islands YMCA incident reporting process within the appropriate time frame to management team and assist with necessary documentation in SafetyZone
• Understand, follow and enforce all YMCA policies regarding safety, including emergency procedures and responding promptly and when necessary
• Participate in all required federal, licensing, agency and/or contractually mandated trainings
• May support other YFS departments with approval from supervisor
• Other duties as assigned by supervisor

Qualifications:

• Must be at least 21 years old
• High School Diploma or equivalent required
• College degree preferred
• 2 years related work experience
• Complete required certifications within 30 days of hire
• Complete all required Branch and Position specific trainings as required within two weeks of hire
• Ability to obtain a criminal record clearance
• Ability to participate in DMV Pull Program