Housing Navigator, Supportive Services for Veteran Families (SSVF) – South County

Housing Navigator, Supportive Services for Veteran Families (SSVF) Program – South County – Full Time, Hourly Non-Exempt.

The Housing Navigator works closely with veteran clients and prospective property owners and managers to secure permanent housing opportunities for homeless individuals and families. Locates available housing for clients, provides case management to clients to help them to stabilize in their housing, conducts outreach to develop ongoing landlord relationships and provide them with educational information regarding subsidies, and participates in coordinated entry.

In consultation with the client, the Housing Navigator:

• Determines housing barriers, preferences, needs and goals;
• Assists clients in completing SSI/SSDI and other entitlement applications;
• Administers the VI-SPDAT and matches clients to housing type via Coordinated Entry System protocols;
• Networks and collaborates with area Housing Resources and maintains a presence at all meetings;
• Maintains a relationship with existing property managers/owners and establishes new relationships with those willing to house vulnerable and/or low income clients;
• Establishes, updates, maintains and communicates a list of available housing opportunities at least twice per week;
• Consistently meets all agency assigned outcome goals with respect to number of rental property contacts and number of people served, and exited to permanent housing;
• Prepares materials for making presentations to realtors, property managers and property owners or groups thereof;
• Fields inquiries from prospective property owners to provide information on New Beginnings’ services, listen to their needs and ensure submission of completed housing applications where appropriate;
• Assists clients in their search for housing, filling out rental applications, interpreting leases, moving and understanding tenant rights and responsibilities;
• Conducts housing inspections and assesses for compliance with industry regulations and inspection readiness ensuring that clients have a successful transition into housing; and
• Assists clients with management through connection to community resources, employment search and readiness preparation, connection to medical, dental, mental health, and other basic needs services;

Case Conferencing:

• Ensures effective service delivery by notifying clients of all housing opportunities and coordinating individualized housing plans with clients and any involved community partners;
• Mediate with landlords, obtaining utilities and making moving arrangements when indicated;
• Maintain Client Records;
• Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and New Beginnings guidelines;
• Maintains client related data systems, including case notes and HMIS entries;
• Maintains a Property Manager/Owner Contact Log to meet set expectations.
• Prepares reports including but not limited to: outcomes, successes, etc;
• Familiarity with current housing market information, housing trends and available resources;
• Knowledge of effective business/professional contact techniques; and
• Other duties and projects as assigned.

Qualifications and Requirements for this Position:

• A minimum of 3 years of non-profit or related experience strongly preferred;
• Bachelor’s Degree in Business Administration, Real Estate Studies, Human Services or comparable combination of education/work related experience required;
• Experience in a social services setting with working knowledge of case management systems and planning techniques;
• Knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons;
• Experience working with homeless individuals and families is strongly preferred;
• Experience working in property management or real estate, and/or with business development is strongly preferred;
• Must be proficient in the following computer applications–Microsoft Word and Excel. HMIS a plus;
• Willingness to travel: Driver’s License:  A valid driver’s license and an operating insured, registered vehicle is required at the time of application. A valid California Class C Driver’s License is required at the time of appointment.
• Must agree to and satisfactorily pass the Company’s background, DMV and reference check; and
• Must meet insurance carrier’s requirements for approval to drive.

Work hours are Monday – Friday, 9-5 although there will be some night time and weekend hours on occasion to attend community events, meet with clients and landlords, or attend to emergent client and administrative needs.

Starting salary is $25.00 – $30.00 per hour with medical and dental benefits provided, 403b match, as well as generous paid time off. Position begins asap.

Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview.

A majority of the work will take place in the office environment and in the field. However, given COVID-19 and the resulting and frequent changes in workplace safety protocols, as well as our desire to continue limiting the number of people in the office to effectively achieve social distancing, some remote work from home is expected in order to reduce the potential spread of the COVID-19 virus. In addition, New Beginnings maintains a supply of PPE, and provides regular health and safety updates regarding agency COVID-19 protocols and procedures.

All qualified applicants will receive consideration for employment without regard to race; color; ancestry; national origin; religion/creed; sex/sexual orientation; gender; gender identity/expression, transition; political affiliation or beliefs; disability, medical condition, generic information, marital status; military/veteran status; pregnancy and conditions related thereto.; or any other characteristic protected by law (as defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.