Hope Village Program Manager

As a Homeless Shelter Program Manager, your primary responsibility will be to oversee and coordinate the operations and services provided by the Dignity Moves facility. You will play a vital role in ensuring the efficient and effective functioning of the program, maintaining high-quality standards of care, and creating a safe and supportive environment for individuals experiencing homelessness.

• Provide overall management and supervision of the Dignity Moves program, ensuring compliance with organizational policies, legal requirements, and funding regulations. Establish and maintain a positive and inclusive environment that promotes safety, empowerment, and the well-being of shelter residents.
• Collaborate with the team to develop and implement program policies, procedures, and guidelines that align with best practices and meet the specific needs of shelter residents. Continuously assess and enhance the program to ensure it remains responsive to changing community needs.
• Collaborating with the Case Managers providing comprehensive support to shelter clients, to ensure that clients are successfully on track towards their goals and achieving positive outcomes.
• Assist clients in resolving conflicts with other residents in the shelter.
• Proactively identifying any unmet needs or concerns among clients and taking appropriate actions to address them promptly.
• Ensure the shelter is maintained in a clean, well-stocked, and compliant state, following state regulations.
• Conduct regular inspections of the shelter’s facilities and grounds to identify any maintenance or cleanliness issues that need attention.
• Document observations and client interactions in HMIS, ETO and ECM.
• Conduct site tours of the shelter’s facilities, program and services as needed.
• Actively participate in program, department, and agency meetings, as well as attend relevant training sessions as required. 
• Engage with inter-agency groups to provide assistance and advocacy.
• Establish regular communication channels with public health nurses, Behavioral Wellness and other partnering agencies. This might include setting up meetings, phone calls, or electronic communication to discuss client cases and progress.
• Compile and submit monthly reports as instructed by the Director.
• Planning and coordinating grocery and supply pickups.
• Assist in conducting room checks to ensure the safety, cleanliness, and compliance of clients with program rules.
• Transports clients in the agency-provided vehicle for appointments as required
• Coordination and tracking of donations, including organizing and storing them.
• Responsible for supervising staff documentation in both the ETO and ECM in a timely manner.
• Conducting monthly staff and client meetings to foster communication, collaboration, and transparency within the shelter community.
• Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program’s success.
• Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.
• Encouraging and supporting the professional growth of team members.
• Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.
• Oversee staff timecards and training are submitted in a timely manner.
• The 24-hour program requires the ability to adapt to varying schedules and demands.
• Perform related duties as assigned by the supervisor.
• Maintain compliance with all company policies and procedures.

This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

• High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
• Associate degree or Bachelor’s degree preferred in related fields.
• Previous experience in social services or community outreach: Experience working in a related field such as social work, counseling, case management, or community services is highly beneficial.
• Experience in a homeless services setting: Prior experience working directly with individuals experiencing homelessness or substance abuse can provide valuable insight and knowledge.

• Strong leadership, organizational, and communication skills.
• Excellent communication skills: Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.
• Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
• Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
• Ability to work in a team: Collaboration and cooperation with other shelter staff, volunteers, and external agencies.
• Excellent computer proficiency (MS Office – Word, Excel and Google)

Employment Eligibility Verification:

• Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

Negative Tuberculosis Test:

• Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

Background Screening:

• Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

Pre-Employment Drug Screening:

• Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

Driving Skills:

• Possess strong driving skills and have a valid driver’s license.
• Driving is an essential function of the position, and a clean driving record may be required.
• Must possess a valid California driver’s license or obtain one before the start of employment.

Insurance Coverage:

• Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

Personal Insurance Coverage:

• Must have personal insurance coverage that meets the requirements set by the employer.
• This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
• The coverage must be valid and maintained throughout the employment period.

Full-Time Benefits:

• Health Insurance
• Dental, Vision, and Life Insurance
• 401k Matching
• Paid Time Off (PTO)
• Paid Holidays and Floater Day
• Employee Assistance Program
• Gym Membership Discount
• Tuition Reimbursement
• Working Advantage

Part-Time Benefits:

• 401k Matching
• Paid Time Off (PTO)
• Employee Assistance Program
• Gym Membership Discount
• Working Advantage

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Capability to navigate stairs multiple times during a shift is required.
• Must be able to lift and carry up to 40 lbs.
• Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
• Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

Mental Requirements: 

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

• Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
• The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
• Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
• Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.