Patron Services Associate

PATRON SERVICES ASSOCIATE

The Santa Barbara Symphony is seeking to hire a Patron Services Associate. This is a part-time position.

Summary of Duties and Responsibilities:
• Acts as front desk/receptionist to The Symphony
• Assist patrons, resolve issues and answer questions regarding seating, subscriptions and tickets by phone and in person
• Database entry, ticket/subscription, donation processing using Tessitura
• Execute annual subscription renewal campaign and ticket mailing
• Assisting with marketing initiatives and promotion of concerts and events
• Assisting with concerts, donor events and other special events including some evenings and weekends

Processing Donations

Duties: 

• Under the direction of the Development Database Manager, the Associate is responsible for the processing of gifts in the Tessitura database, ensuring the accuracy of gift coding 
• Responsible for coordinating the weekly printed and emailed gift acknowledgement process; ensuring timely and accurate, acknowledgements and tax receipts are issued for gifts received, including managing tracking methods for all steps of the process and quality assurance and review for merge data
• Update honor roll on website monthly 

Steward Donors and Subscribers   

Duties: 

• Coordinate & implement year-long Donor acknowledgement process and appreciation campaign involving Board members: (1) donor note cards and (2) phone calls for gifts 
• Coordinate and implement welcome cards on patron seats list: VIPs, patrons, sponsors, first time attendees, first time donors, musician housing hosts, etc.           

Attributes a candidate may find helpful:

• • Bachelor’s degree preferred, but not required

• Excellent customer service background, interpersonal and phone skills

• Ideal Candidates will have experience working in a non-profit development department. 

• Strong attention to detail, highly organized and able to multitask and prioritize tasks

• Excellent project management and communication skills; experience meeting deadlines
• Strong writing and communication skills, including handwriting, and exceptional attention to detail

• Should be proficient at Google Office Suite, Microsoft Word, Excel and PowerPoint, Mailchimp or other email subscription programs is helpful, 
• Working knowledge of Tessitura donor database (preferred).
• Must be able to lift a minimum of 25lbs.
• Must be available evenings/weekends as scheduled.

Compensation:
$25 per hour

To apply, please submit a cover letter and resume to jobs@thesymphony.org describing your interest, qualifications, and experience. Electronic submissions are preferred. No phone calls please.