TITLE: CASE MANAGER
Immediate Supervisor: Director of Program Services
SUMMARY:
Under the supervision of the Director of Program Services, this position is responsible
for the overall case management of the persons served.
ESSENTIAL FUNCTIONS:
• Monitors proper implementation and documentation of the ISP for each program
participant
• Ensures that program components meet the assessed needs of the program
participants in his/her ISP in conjunction with the Program Director
• Completes assessments and/or arranges for designated staff to complete
assessment
• Obtains working knowledge of generic services (MediCal, Medicare, Social Security,
SSI, IHSS etc.)
• Assists in compliance with agency policies and procedures and CARF regulations
• Maintains regular contact and fosters positive interaction with external funding
agencies and community partners, meeting on a regular basis with agency
representatives
• Responds promptly to emergency situations
• Uses crisis intervention techniques in emergency situations when program
participants are in danger of injury to themselves or others
• Ensures that all program and agency documentation is completed and turned in a
timely manner
• Conducts intake for program participants
• During absence, ensure that all responsibilities are delegated accordingly
• Prepares program semi-annual and annual reports as necessary
• Participates in the development of program support plans
• Attends scheduled meetings and in-service trainings as required
• Knowledge and use of technology
• Complies with all Momentum WORK, Inc., TCRC and CCL policies and procedures
• Other related duties on an as needed basis
PHYSICAL REQUIREMENTS
• Ability to stand, sit for long periods of time
• Ability to go up and down stairs
• Ability to speak, read, hear and understand technical written materials
• Lifting may be required; may exceed 25 lbs
• Ability to bend, lift and carry
• Full awareness of environmental stimuli
• Ability to implement Crisis Management, Safety & ProAct techniques
QUALIFICATIONS:
• High School degree required; Bachelor’s Degree in related field preferred
• Two (2) years’ experience working directly with individuals who are disabled, in
group and individual situations
• Three (3) years of increasingly responsible administrative experience in an agency,
providing supervision and training for adults with developmental disabilities preferred
• Demonstrated ability to maintain confidentiality regarding individuals we serve and
other related information
• Excellent verbal and written communication skills
• Ability to complete tasks with numerous interruptions
• Ability to work with minimal direct supervision
• Ability to manipulate numbers
• Strong proficiency in Microsoft Office (esp. Word, Excel, Outlook)
• Compassion and respect for persons with disabilities
• May need to be available during any disasters, per disaster plan
• Valid CA Driver’s License (plus a driving record acceptable to the Agency’s
insurance carrier)
• Valid certification in CPR/1st Aid (Training available)
Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted or waived in lieu of the requirements specified above under “Education and Experience.”
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