Hearts Aligned Inc. is a nonprofit organization that offers financial assistance, family support and advocacy to low-income families with a critically ill child that live in Santa Barbara County. Hearts Aligned, a three-year-old organization, has garnered tremendous positive feedback from both our community and healthcare partners alike.
The Case Manager will be responsible for our family support programs in North Santa Barbara County. The Case Manager will work with the Senior Case Manager and Executive Director to ensure Hearts Aligned programs are being administered properly. The Case Manager will work with medical referral sources and ensure all families have completed all required forms; are assessed for eligibility; interviewed; and have a well-documented file to be accepted into one or more of Hearts Aligned programs.
We are pleased to share some of the duties and responsibilities associated with the position.
Financial Assistance
- Work with healthcare professional referral sources to obtain a recommendation for service
- Review all applications to ensure they are complete
- Contact parents/guardians and conduct initial phone interview and review of the application
- Conduct in-person interviews with the family
- Keep family information file and database up to date, documenting all interactions with the family
- Make a report of the recommendations to approve or reject application to the Executive Director
- Send approval and/or rejection letters to every family that has applied
- Interact with Social Workers and Case workers/managers, as necessary
- Facilitate family grants – collect bills/invoices, W-9 forms and complete expense forms. Invoices will be processed by another individual.
- Follow-up with families to check on their welfare on a regular and ongoing basis
Family Support
- Work with the Senior Case Manager for program item deliveries
- Prepare and submit family grant requests for financial assistance
- Coordinate and provide referrals to other local community resources for families – Family Service Agency, Alpha Resource Center, CenCal Health, etc.
- Continually update available resources as new ones are discovered
- Coordinate delivery of household items to families.
Advocacy
- Help families understand their child’s diagnosis and care
- Work with families to coordinate transportation through other local agencies
Fundraising/Community Engagement
- Participate in fundraising activities
- Attend events to promote community awareness
POSITION REQUIREMENTS:
Candidate should have excellent written and verbal communication skills in English and Spanish. Computer skills are required, including the use of Google Drive and databases. The candidate should have excellent organizational and time management skills. Experience working with families in need is preferred. Must have reliable transportation. Must have reliable internet access/connection. Successful background check is required.
WORK ENVIRONMENT
The employee must live in North Santa Barbara County (Lompoc or Santa Maria). Employee must have reliable internet access. Equipment supplied by Hearts Aligned is to be used for business purposes only.
COMPENSATION
$25-$30 per hour, full-time in Santa Maria or Lompoc
Benefits include accrued vacation (after 90 days employment), holiday pay, sick leave.
Any applicant offered employment will be required to undergo a Background Check including fingerprinting.
HEARTS ALIGNED INC. is an equal opportunity employer. It considers applicants for all positions without regard to race, religion, sex, national origin, age or any other characteristic protected by applicable State or Federal Civil Rights laws.
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