Assistant Director of Homeless Services

Essential Duties and Responsibilities:

The Assistant Director of Homeless Services will play a pivotal role in furthering the organization’s mission by supporting the launch and management of the shelters and programs. This individual will assist with policy development and implementation, provide leadership to teams, and collaborate closely with the Director on key initiatives.

• Collaborate with the Director to support the launch and growth of new programs.
• Attend meetings and represent the agency in discussions related to homeless services.
• Assist in the development and implementation of policies that align with the organization’s mission and goals.
• Provide support to managers, including filling in as a temporary manager when needed.
• Collaborate with the Director on various tasks crucial to the department’s success.
• Facilitate training sessions for shelter teams, contributing to staff development and skill enhancement.
• Assist in the recruitment of staff and contribute to the development of new programs as needed.
• Support the creation of a positive work environment that fosters teamwork, collaboration, and growth.

Interaction and Growth:

• Engage with residents, staff, and external partners to build strong working relationships and ensure effective program implementation.
• Potential for upward mobility within the organization as it expands and evolves.

Reporting and Documentation:

• Responsible for reporting, policy and procedure creation, presentations, and leading training

sessions.

• Contribute to the documentation of program activities and outcomes.

Performance Metrics:

• Collaborate with the Director to achieve programmatic goals and milestones.
• Contribute to the overall success of the programs.

Supervision and Decision-Making:

• This role will not have any direct reports initially, but may have direct reports in the future.
• Support homeless programs indirectly and may fill in as a manager when necessary.
• Collaborate with programs and provide leadership to growing teams.
• Carries out duties and responsibilities in accordance with agency policy and procedures and applicable City, County, State and Federal Laws.
• Encouraging and supporting the professional growth of team members.
• Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.
• Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program’s success.
• Oversee staff timecards and training are submitted in a timely manner.
• The programs require the ability to adapt to varying schedules and on-call demands.
• Perform related duties as assigned by the supervisor.

This Assistant Director of Homeless Services role is a unique opportunity to make a meaningful impact on the lives of individuals experiencing homelessness and those in recovery. The successful candidate will possess strong leadership skills, a commitment to collaboration, and a passion for creating positive change within the community.

Education and/or Work Experience Requirements:

This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

• High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
• Minimum of three years of experience in homeless services or supportive housing.
• Bachelor’s degree preferred; equivalent experience will also be considered.
• Strong leadership skills and the ability to effectively support and motivate teams.
• Proficiency in G-Suites, Microsoft Office, and HMIS (Homeless Management Information
• System).
• Excellent interpersonal and communication skills.
• Experience working with the unhoused and in supportive housing settings.
• Ability to represent the organization professionally in various settings.

Required Qualifications:

Employment Eligibility Verification:

• Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

Negative Tuberculosis Test:

• Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

Background Screening:

• Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

Pre-Employment Drug Screening:

• Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

Driving Skills:

• Possess strong driving skills and have a valid driver’s license.
• Driving is an essential function of the position, and a clean driving record may be required.
• Must possess a valid California driver’s license or obtain one before the start of employment.

Insurance Coverage:

• Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

Personal Insurance Coverage:

• Must have personal insurance coverage that meets the requirements set by the employer.
• This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
• The coverage must be valid and maintained throughout the employment period.

Benefits:

Full-Time Benefits:

• Health Insurance
• Dental, Vision, and Life Insurance
• 401k Matching
• Paid Time Off (PTO)
• Paid Holidays and Floater Day
• Employee Assistance Program
• Gym Membership Discount
• Tuition Reimbursement
• Working Advantage

Part-Time Benefits:

• 401k Matching
• Paid Time Off (PTO)
• Employee Assistance Program
• Gym Membership Discount
• Working Advantage

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

Work Environment:

The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs.
• Capability to navigate stairs multiple times during a shift is required.
• Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
• Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

Mental Requirements:

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

• Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
• The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
• Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
• Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.