Social Services Case Aide

North Santa Barbara County, South Santa Barbara County
Full Time

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Santa Barbara County-Department of Social Services
 SALARY: $3,897.17 – $4,631.67 Monthly,
$46,766.10 – $55,580.01 Annually
plus bilingual allowance when applicable.

We are accepting applications to fill two full-time vacancies in the Social Services Department.  The current vacancies are in Santa Maria and Santa Barbara.

We are also establishing a list for future vacancies in Santa Maria, Santa Barbara, and Lompoc. Please select the location(s) you are willing to accept employment for current and future vacancies.


  • Vacation: 12 to 25 days per year, depending on the length of public employment.
  • Holidays: 13 days per year.
  • Sick Leave: 12 days sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.
  • Health Plan: Choice of medical and dental plans (with vision care). The County contributes toward the employee’s premium.
  • On-Site Employee Health Clinics in Santa Barbara and Santa Maria: Provides ongoing and episodic services to eligible employees and their eligible dependents over 5 years of age.

The County of Santa Barbara offers generous benefits such as shown below.   For more details: SEIU 620.

Applicants from other public sector employers may qualify for:

  • Retirement reciprocity
  • Time and service credit towards an advanced vacation accrual rate

POSITION:   Under supervision, assists professional staff by transporting clients, conducting site visits related to adult or child protective services and coordinating services; maintains contact with clients and families to monitor progress and compliance with the case plan; may supervise parental visits and make reports; performs routine clerical and related tasks as assigned.

The Ideal Candidate will possess:

  • Excellent customer service skills
  • Ability to maintain confidentiality
  • Good time management and prioritization skills
  • Good oral and written communication skills
  • Ability to track daily tasks on calendars and program spreadsheets
  • Knowledge with Microsoft Office Suite (Outlook, Excel, Word, etc.)
  • Ability to work well both independently and as a team player
  • Accuracy and attention to details skills
  • Bilingual skills in English & Spanish are desirable, but not required.



  1. Provides transportation both inside and outside Santa Barbara County for children under Child Welfare Services including relocation and placement in foster homes, physician and counseling appointments, supervised parental and family visits, and appointments relating to needs of children and families.
  2. Provides transportation both inside and outside Santa Barbara County for adults under Adult Protective Services, including transporting at-risk adults to medical appointments; and/or accompanying frail or at-risk adults while shopping or completing other errands associated with activities of daily living.
  3. Supervises parental and/or family visitations as directed by Social Workers; monitors visitation time and makes decisions to terminate visit if necessary; makes oral reports of visitation and follows up with written reports by documenting into the CWS/CMS system.
  4. Performs home visits to disabled and elderly clients of Adult Protective Services in order to gather relevant information, make observations of client in home and follow through with social worker directives relating to client.
  5. Assists social work staff in visitations and removal of children into protective custody that may require physical removal by lifting and carrying children.
  6. Assists social work staff in site visitations; performs routine welfare checks; obtains receipts and assists clients in gathering needed financial information if appropriate and/or necessary.
  7. Maintains contact with clients and families in order to monitor progress and compliance with the case plan, including medical, educational, and counseling recommendations; makes reports of observations/findings to Social Workers.
  8. Provides routine clerical support to professional staff including setting up and coordinating family, adult, and child services, documenting site visits, filing legal documents, and collecting and providing information pertinent to meeting clients’ needs.
  9. Enters data into the department’s automated system of documentation and statistical information, as well as documentation of observations from direct client/family contact relating to client safety and the approved case plan.
  10. Testifies in court regarding direct observations of clients as necessary




In order to qualify, you must clearly demonstrate on your application that you meet the education and experience standards listed below, including the knowledge and abilities.  Please note that education alone does not substitute for the experience requirement.

  1. Equivalent to graduation from high school and one year of general office experience in a contemporary computerized environment with public contact responsibilities; preferably in a human or social service setting OR,
  2. A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

Additional Qualifications:
Possession of a valid California Class C Driver’s License may be required at the time of appointment.

Desirable Qualifications: 
The ability to speak, read, and write fluently in English and Spanish may be required for some positions. Note: If you indicated on your application that you are bilingual, Human Resources will place you on the employment list for a job requiring bilingual skills to converse fluently. Hiring departments will test you on your fluency. If you do not demonstrate sufficient fluency, your name will be removed from the employment list for bilingual skillset, in accordance with Civil Service Rule 7.

Knowledge of: standard office procedures; recordkeeping practices; work and time management techniques; public contact and communication techniques; basic computer software applications.

Ability to: plan, organize, and prioritize work assignments; establish rapport and provide a safe and calm environment for clients, both children and adults; maintain confidential information and records; make clear and concise written and oral reports; drive a vehicle safely while transporting passengers; locate unknown destinations; maintain composure under stressful situations; learn department and state regulations; learn and use required computer applications; assess possible problems during visitations and take appropriate actions; represent the County with tact and diplomacy; develop and maintain cooperative working relationships with staff, supervisors, service providers, and clients; communicate effectively with clients from a variety of social, economic, and cultural backgrounds; lift and carry small children or physically assist disabled and elderly adults.

Special Requirements:

This class requires the ability to lift and carry a child weighing up to 40 pounds for moderate distances and/or may require the ability to physically assist disabled or elderly adults while transporting. The position may also involve lifting and transporting medical equipment.

Selectees for positions in this class are subject to fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section 11105.3 of the California Penal Code. Appointee will be required to successfully complete a background check which may include credit, criminal, personal and employment history.





  1. Review applications and supplemental questionnaires to determine those applicants who meet the employment standards.
  2. Online Assessment: Applicants will be notified by email with instructions on obtaining and taking an online Office Practices assessment.  All applicants must complete and pass the assessment in order to advance to the next step in the selection process.
  3. Supplemental Questionnaire Ranking: Responses to the required supplemental questionnaire will be evaluated and scored. Candidates’ final score and rank on the eligibility list will be determined by their responses to the supplemental questionnaire. This process may be eliminated if there are fewer than 12 qualified candidates.

Applicants must receive a percentage score of at least 70 on the Supplemental Questionnaire Ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.
REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.
Conditional Job Offer:  Once a conditional offer of employment has been made, appointee will be required to successfully complete a background check, which includes a conviction history check and satisfactory reference checks.  Appointee will be subject to a post-offer medical evaluation or examination.  The appointee must satisfactorily complete a one-year probationary period.
Recruiters will communicate with applicants by e-mail during each step in the recruitment process.
Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

COVID-19 Vaccination Verification and Testing: This position may be subject to State Health Officer Orders (SHOOs) or County policy regarding vaccine verification and/or testing. Please contact the hiring department for more information.

Disaster Service Workers: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds.

We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.
We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE11/17/2022, 4:59 pm. PST Postmarks will not be accepted. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

DSS Recruiter: Jasmine Gaytan, email at JGayta@countyofsb.org

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