What is a Rapid Resolution Specialist? Located on-site at PATH Santa Barbara, The Diversion program is designed to address the immediate needs of individuals and families who recently lost their housing and became homeless. It is a client driven program with the goal to help clients find immediate safe alternative housing rather than entering shelter or experiencing unsheltered homelessness. The program is intended to ensure that the homeless experience is as brief as possible and to prevent unsheltered homelessness and stays in the shelter. The program offers highly individualized services in the form of case management, housing location, and brief financial assistance.
The Rapid Resolution Specialist, under the direction of the Associate Director, will screen and triage clients seeking services at PATH Santa Barbara, utilizing the Rapid Resolution assessment framework in determining housing resource availability. The employee will evaluate initial eligibility, determine potential housing options for mediating stays and link clients to other appropriate resources. The Rapid Resolution Specialist will be assisting with individual assessments, connecting to most appropriate resources within PATH as well as external to the program, and coordinating assignment of case managers within the program. The employee will help mediate with eligible clients, their family or friends able to accommodate immediate housing. The Rapid Resolution Specialist will provide case management support for up to 90 days, as well as, track and maintain monthly data reports for the Rapid Resolution program. The employee will also support with completing the VI-SPDAT tool to enter clients into the Coordinated Entry System.
Make a Difference through Action
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Supportive Services
· Serve as the initial point of contact and promptly respond to all inquiries
· Conduct initial assessment to establish initial eligibility and appropriateness for Rapid Resolution, or other services
· Maintain a resource directory and provide appropriate resources
· Direct and track referrals to appropriate Services department as eligible
· Communicate with enrolled individuals and supporting households on a weekly basis to review, evaluate and support
· Utilize HMIS documentation to establish service delivery
· Provide ongoing case management support with mediation assistance
· Advocate and mediate with renters, landlords, and identify appropriate permanent housing options for veteran guests
· Problem solve with households on assistance to potentially be leveraged for accommodating clients guest’s stay
· Initiate and process TFA requests in compliance with Federal, State, County and PATH guidelines
· Provide on-going information, referrals, linkages, and advocacy for all other identified needs
· Creatively use and develop community resources to broker and link guest to services
· Collaboratively work with the case management and operations team to ensure that the facility is clean and safe for all
· Promote and follow interim housing established values, guidelines and rules
· Provide a high quality customer service environment for all guests
· Participate in staff meetings and training as assigned by your supervisor
· Maintain client related data tracking systems, including complete and timely case notes, complete and timely HMIS entries and management log entries
· Prepare case-related reports including but not limited to: outcomes, successes, and challenges
· Generate client data for reporting
· Complete follow-up and retention services, as necessary, and provide back-up documentation in client file
· Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines
· Bachelors degree in human services or a related field.
· Experience in case management with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues
· Demonstrated knowledge and or experience with advanced case management techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing
· Able to work independently and as part the team and exercises mature and professional judgment
· Strong written and verbal communication skills
· Good problem solving, mediation and conflict resolution skills
· A highly motivated self-starter and ability to coordinate multiple projects/tasks at once
· Knowledge of maintaining and executing confidential information using HIPAA standards
· Computer skills with proficiency in Microsoft Office software
· Flexible, adaptable and have the capability to work in a fast paced, professional environment
· Able to work alternative work schedules, evening and weekends as needed for operations of Interim Housing and at the request of management
· Maintain regular, consistent attendance
What You Bring
· Maintain and execute confidential information according to HIPAA standards
· Flexible work schedule to include some evenings and/or weekends as needed
· Ability to work independently and within a team environment and exercise mature judgment
· Strong written and verbal communication skills
· Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment
· Employment eligibility verification
· Valid driver’s license and auto insurance
· Reliable transportation
· Tuberculosis test
· Successful completion of background screening & drug test
· Ability to work flexible hours which may include evenings or weekends
· Driving is an essential function of this position
Must have Valid Driver’s License
Must provide proof of insurance coverage
Must be able to qualify for PATH insurance coverage
Physical Demands | The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
Work Environment | You may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the guest’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. You will also be in contact with a variety of animals as guests are permitted to reside with their pets during their stay.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Emphasis: Rapid Resolution Department: Rapid Rehousing
Level: III Location: Santa Barbara
Classification: Full Time Compensation: $15-$17/hour
FLSA: Non -Exempt Supervisory responsibilities: No
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this sounds like you, please visit our PATH Careers Site. A resume is required. Alternatively, you can email your resume + cover letter directly to email@example.com