Property Management Representative – Vera Cruz Village

South Santa Barbara County
Santa Barbara
Full Time
Housing Authority City of Santa Barbara
216 Cota Steet, City of Santa Barbara Housing Authority

About Vera Cruz Village
Vera Cruz Village, a new property opened in 2023, is a 28 studio unit, downtown apartment complex serving low income formerly homeless individuals. The Property Management Representative will work from the Vera Cruz Village office; on-site supportive services will be also provided at the property by outside service providers.

PROPERTY MANAGEMENT POSITION
Key Responsibilities Include:
– Serves as an on-site property manager and oversees the day-to-day operations of Vera Cruz Village, including tenant relations, eligibility, recertification, lease compliance, and office management; serves as the primary point of contact for tenants, landlords, and service providers.
– Determines initial and continuing eligibility for Authority owned/managed property programs and Section 8 Housing Choice Voucher Program in compliance with applicable federal, state, and Authority regulations, policies, and procedures; maintains appropriate caseload.
– Performs interim and annual review of resident’s eligibility; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required.
– Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
– Coordinates and conducts interview processes with applicants and residents; accepts applications, schedules interviews, and screens applicants and residents.
– Enforces compliance with lease agreements, Authority regulations and various program rules.
– Participates in annual property inspections; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
– Maintains and ensures a viable waitlist of eligible applicants for assigned property and program(s).
– Maintains positive tenant relations by providing prompt, courteous and accurate response to tenant issues.
– Composes, proofreads, and processes a variety of documents and general correspondence.
– Initiates and conducts conferences and/or informal reviews and hearings for those residents in violation of lease and/or program regulations.
– Maintains accurate and detailed records and files; updates information, researches discrepancies, and performs data entry; maintains documentation for property and case management activities.
– Serves as a liaison with a variety of public and private organizations, community groups, and social service agencies to ensure resident needs are met and to promote self-sufficiency and stability.
– Provides courteous, respectful, honest, timely and professional communication and information to staff, program participants, visitors, and the general public; utilizes effective de-escalation techniques as necessary.
– Composes and distributes monthly resident newsletters; conducts resident meetings and coordinates resident activities.
– Provides evening and weekend supervision on a demand basis at the property where the employee resides; assists residents with keyed entry in lockout situations; responds to emergency situations and takes appropriate action including contacting/coordinating with other Authority staff, vendors, and/or emergency services.

Successful applicants will possess the following qualifications:
• Two years’ responsible experience in residential property management, housing assistance programs and/or social services field;
• Management skills including principles of tenant retention and relations;
• Knowledge of practices used in housing assistance and/or social services programs; experience working in mental health/social services desired;
• Ability to learn, interpret, explain and apply complex housing program rules and regulations;
• Team-player that embraces responsibility and accountability;
• Ability to work independently, set priorities and meet deadlines and exercise sound judgement;
• Excellent verbal and written communication, mediation, collaboration and customer service skills;
• Ability to speak Spanish is a plus; and
• Proof of legal right to drive in CA and DMV driving record in good standing that meets HACSB’s insurability requirements is required.

A complete position description can be found at www.hacsb.org. Full-time position requires residing on-site, holding regular office hours (9/80 schedule with offices closed alternate Fridays) as well as providing some evening and week-end supervision of the complex as needed.

COMPENSATION AND BENEFITS
Total compensation package includes competitive 5 step salary range $25.09-$30.50 per hour and bilingual premium pay (if applicable) plus use of free two bedroom apartment including utilities.

HACSB offers eligible employees a generous and well-rounded benefit package including:
• Cafeteria Benefit Plan
• 13 Paid Holidays
• Group Health Plan
• Vacation
• Dental and Vision Plans
• Sick Leave and Catastrophic Leave
• Long-Term Disability
• Training and Development
• Life and AD&D Insurance
• Alternative Transportation Incentives
• 457(b) Deferred Compensation Plan
• Employee Assistance Program
• 401(a) Employees’ Money Purchase Pension Plan
• Recognition and Incentive Programs

SELECTION PROCESS
If you possess the desired qualifications and want to work for an organization that improves the quality of life for our community and is passionate about making a difference, please apply online at www.hacsb.org. For primary consideration, applications must be received no later than Thursday, June 20, 2024; thereafter position open until filled. The selection process will include an oral interview and may include other testing processes designed to predict successful job performance.

If HACSB determines an applicant is suitable for the position based on a job related evaluation of skills and experience, prior to final selection and subsequent employment, applicant will be subject to a criminal background check, appropriate to the job functions and business necessity. Criminal convictions will not automatically disqualify a candidate for employment. The nature of the crime, time since offense, surrounding circumstances, and relevance of the offense to the position applied for will be considered. HACSB appointments are contingent upon successful completion of a post-offer medical exam.

The Housing Authority is an Equal Opportunity Employer. In compliance with the ADA, HACSB provides reasonable accommodation to qualified individuals with disabilities. Applicants with disabilities who require reasonable accommodations may contact Human Resources at (805)965-1071 or (805)965-2521 TDD to make accommodation requests. In accordance with Section 3 of the Housing & Urban Development Act of 1968, HACSB promotes self-sufficiency amongst low income individuals and provides hiring preferences to Santa Barbara residents that meet Section 3 eligibility.

About HACSB
Housing Authority of the City of Santa Barbara (HACSB) is an award-winning and mission driven public agency with a reputation as a leader in the housing industry and known for its attractive properties. HACSB has developed and/or secured over 4,300 units of affordable rental housing for Santa Barbara. HACSB does more than handle the day-to-day demands of providing affordable housing solutions, we strive to craft solutions to our community’s affordable housing dilemma in a holistic manner and turn our visions into reality.

In addition to creating opportunities for our residents to reach their potential through innovative housing programs and resident services, we create opportunities for our employees for professional growth and to contribute meaningfully to the workplace and the community. We foster a collaborative and respectful work environment where every team member plays a significant role in working together to further our mission of providing safe, decent, and quality affordable housing to persons with limited incomes in our community. Our HACSB team, led by a dynamic management team, is a motivated, fun and hard working group, dedicated to the agency’s core values, the “5C’s”: Competence, Cooperation, Commitment, Communication and Compassion

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