Housing Programs Representative

South Santa Barbara County
Santa Barbara
Full Time
Housing Authority City of Santa Barbara

The Housing Authority of the City of Santa Barbara (HACSB) has an excellent opportunity available for a full-time Housing Programs Representative in our Housing Management Department. We are seeking a compassionate and friendly individual that enjoys helping others to join our respected team of professionals. Independently performs a wide variety of technical, eligibility and case management duties involved in operating the Housing Authority’s Section 8, owned housing and Low Income Housing Tax Credit programs including; conducting eligibility interviews; determining eligibility and rent; conducting group and individual Section 8 briefings, and explaining housing programs and their requirements to applicants, residents, and property owners and managers. Incumbents in this position will be responsible for handling a substantial caseload and performing a variety of additional duties as assigned in support of the agency’s goals and objectives.

Key responsibilities include but are not limited to:
• Determine eligibility of applicants for all Housing Authority programs in compliance with
Housing Authority policies and procedures and all applicable regulations.
• Conduct applicant and participant interviews including verification and calculation of income
and assets.
• Respond to public inquiries from persons seeking information about Housing programs, presenting
a positive image of HACSB.
• Conduct Section 8 briefings for eligible participants.
• Process requests for new lease-ups, schedule inspections and correspond with prospective
• Conduct informal reviews and hearings/appeals as it pertains to applicant or participant
• Provide liaison to other social service agencies, and hold interagency case conferences as
necessary to address concerns with clients.
• Interact with co-workers, clients, and Agency contacts in a professional, tactful and courteous manner,
ensuring excellent customer service is delivered.
• Interpret and apply HUD and other housing program regulations and Housing Authority
• Compose letters and perform a variety of clerical duties including data entry and accurately
maintaining case files in compliance with applicable regulations.

The ideal candidate will possess the following qualifications and personal attributes:
• Two years’ responsible experience providing clerical or administrative support in the affordable
housing, public service and/or social services field;
• Knowledge of basic office practices and procedures including record-keeping practices and
telephone etiquette;
• Knowledge of modern office equipment and computers (MS Word, Excel and Outlook);
• Good written and verbal communication skills including presentation skills, principles of
business correspondence and proper use of grammar;
• Knowledge of interview techniques;
• Working knowledge of current social and economic programs and problems, and community
• Ability to learn, interpret, explain and apply HACSB’s and subsidized housing program rules and
• Ability to maintain confidentiality of sensitive and confidential information;
• Ability to successfully multi-task in a fast-paced work environment;
• Proof of legal right to drive in CA and DMV driving record in good standing that meets HACSB’s
insurability requirements is required; and
• Bilingual with Spanish (highly desirable).
Download complete position description at www.hacsb.org. Full-time in-person position; 9/80
schedule Monday- Thursday and alternate Fridays.

The 5-step salary range is $28.27-$34.36 per hour + bilingual premium pay (if applicable).
HACSB offers eligible employees a generous and well-rounded benefit package including:
• Cafeteria Benefit Plan
• 13 Paid Holidays
• Group Health Plan
• Vacation
• Dental and Vision Plans
• Sick Leave and Catastrophic Leave
• Long-Term Disability
• Training and Development
• Life and AD&D Insurance
• Alternative Transportation Incentives
• 457(b) Deferred Compensation Plan
• Employee Assistance Program
• 401(a) Employees’ Money Purchase Pension Plan
• Recognition and Incentive Programs

If you possess the desired qualifications and want to work for an organization that improves the quality of life for our community and is passionate about making a difference, please apply here or visit our website at www.hacsb.org. For primary consideration, applications must be received no later than Thursday, March 23, 2023; thereafter position open until filled. The selection process will include an oral interview and may include other testing processes designed to predict successful job performance.

If HACSB determines an applicant is suitable for the position based on a job related evaluation of skills and experience, prior to final selection and subsequent employment, applicant will be subject to a criminal background check, appropriate to the job functions and business necessity. Criminal convictions will not automatically disqualify a candidate for employment. The nature of the crime, time since offense, surrounding circumstances, and relevance of the offense to the position applied for will be considered. HACSB appointments are contingent upon successful completion of a post-offer medical exam.

The Housing Authority is an Equal Opportunity Employer. In compliance with the ADA, HACSB provides
reasonable accommodation to qualified individuals with disabilities. Applicants with disabilities who require reasonable accommodations may contact Human Resources at (805)965-1071 or (805)965-2521 TDD to make accommodation requests. In accordance with Section 3 of the Housing & Urban Development Act of 1968, HACSB promotes self-sufficiency amongst low income individuals and provides hiring preferences to Santa Barbara residents that meet Section 3 eligibility.

Housing Authority of the City of Santa Barbara (HACSB) is an award-winning and mission driven public agency with a reputation as a leader in the housing industry and known for its attractive properties. HACSB has developed and/or secured over 4,300 units of affordable rental housing for Santa Barbara. HACSB does more than handle the day-to-day demands of providing affordable housing solutions, we strive to craft solutions to our community’s affordable housing dilemma in a holistic manner and turn our visions into reality.
In addition to creating opportunities for our residents to reach their potential through innovative housing programs and resident services, we create opportunities for our employees for professional growth and to contribute meaningfully to the workplace and the community. We foster a collaborative and respectful work environment where every team member plays a significant role in working together to further our mission of providing safe, decent, and quality affordable housing to persons with limited incomes in our community. Our HACSB team, led by a dynamic management team, is a motivated, fun and hard working group, dedicated to the agency’s core values, the “5C’s”: Competence, Cooperation, Commitment, Communication and Compassion.

(805) 965-1071
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