Housing Navigator – Veteran’s Program – South County

South Santa Barbara County
Santa Barbara Area
Full Time
New Beginnings Counseling Center

Supportive Services for Veteran Families (SSVF) Housing Navigator – Homeless Services (South County)

New Beginnings Counseling Center is hiring a full-time SSVF Housing Navigator; this position will be based in the South County and will be responsible for providing services to SSVF clients residing in the following service areas: Isla Vista, Goleta, Santa Barbara, Montecito, Summerland and Carpinteria.

The SSVF Housing Navigator for New Beginnings works closely with veteran clients and prospective property owners and managers to secure permanent housing opportunities for homeless individuals and families.  Primary responsibilities include working with clients to better understand and establish housing preferences, assessment of client needs and barriers to housing placement, conducting targeted housing searches with an established housing affordability plan, supporting households with completing rental applications, providing tenant counseling including education on how to speak with landlords, understanding rental applications and leases, securing utilities, and understanding tenant obligations, in addition to supporting households with setting up utilities and making moving arrangements.  Additional responsibilities include conducting outreach to develop ongoing landlord relationships, providing prospective landlords with educational information regarding subsidies, and participating in the County’s established Coordinated Entry System.  This is a full time, hourly non-exempt position.  Travel will be required throughout the South County.

Position Duties:

In consultation with the client, the Housing Navigator:

  • Determines housing barriers, preferences, needs and goals;
  • Administers the VI-SPDAT, when appropriate, and matches clients to housing type via Coordinated Entry System protocols;
  • Networks and collaborates with area housing resources and maintains a presence at all meetings;
  • Maintains a relationship with existing property managers/owners and establishes new relationships with those willing to house vulnerable and/or low income clients;
  • Establishes, updates, maintains and communicates a list of available housing opportunities at least twice per week;
  • Consistently meets all agency assigned outcome goals with respect to number of rental property contacts, number of people served, and number exited to permanent housing;
  • Prepares materials for making presentations to realtors, property managers and property owners or groups thereof;
  • Fields inquiries from prospective property owners to provide information on New Beginnings’ services, listen to their needs and ensure submission of completed housing applications where appropriate;
  • Assists clients in their search for housing, filling out rental applications, interpreting leases, moving and understanding tenant rights and responsibilities;
  • Conducts housing inspections and assesses for compliance with industry regulations and inspection readiness ensuring that clients have a successful transition into housing;
  • Ensures effective service delivery by notifying clients of all housing opportunities and coordinating individualized housing plans with clients and any involved community partners;
  • Mediate with landlords, obtaining utilities and making moving arrangements when indicated;
  • Maintain Client Records in accordance with agency and funding regulations;
  • Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and New Beginnings guidelines;
  • Maintains client related data systems, including case notes and HMIS entries;
  • Maintains a Property Manager/Owner Contact Log to meet set expectations.
  • Prepares reports including but not limited to: outcomes, successes, etc;
  • Familiarity with current housing market information, housing trends and available resources;
  • Knowledge of effective business/professional contact techniques; and
  • Other duties and projects as assigned.

Qualifications and Requirements for this Position:

  • A minimum of 3 years of non-profit or related experience strongly preferred;
  • Bachelor’s Degree  in  Business  Administration,  Real  Estate  Studies,  Human  Services
  • or comparable combination  of  education/work related experience required;
  • Experience in a social services setting with working knowledge of case management
  • systems and planning techniques;
  • Knowledge of housing resources, subsidy programs, and the Continuum of Care for
  • homeless persons;
  • Experience working with homeless individuals and families is strongly preferred;
  • Experience working in property management or real estate, and/or with business
  • development is strongly preferred;
  • Must be proficient in the following computer applications–Microsoft Word and Excel. HMIS a plus;
  • Must have own transportation to conduct job related travel; and
  • Must successfully complete a background check and meet insurance carrier’s requirements for approval to drive.

Work hours are Monday – Friday, 9-5 although there will be some night time and weekend hours on occasion to attend community events, meet with clients and landlords, or attend to emergent client and administrative needs. Starting salary is $25.00 – $27.00 per hour DOE with medical and dental benefits provided, 403b contribution and matching, as well as generous paid time off. Position begins asap.

Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview.

All qualified applicants will receive consideration for employment without regard to race; color; ancestry; national origin; religion/creed; sex/sexual orientation; gender; gender identity/expression, transition; political affiliation or beliefs; disability, medical condition, generic information, marital status; military/veteran status; pregnancy and conditions related thereto.; or any other characteristic protected by law (as defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.

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