Farmworker Resource Center Coordinator

SALARY:

$85,910.03 – $103.358.36 Annually

Plus bilingual allowance when applicable

The Department of Social Services is currently accepting applications to fill one full-time Farmworker Resource Center Coordinator vacancy in Santa Maria with Workforce Development Board, Farmworker Resources Center. The job classification for this position is a Department Business Specialist II.  This is a full-time position that will report in-person to centers throughout the County of Santa Barbara.

THE POSITION:  The Farmworker Resource Center Coordinator supports departmental staff in the proper and efficient application of business policies and processes, as well as fiscal and/or information system analysis in order to improve the service delivery of programs.  This position may also analyze and report on program requirements. All DBS’ are subject matter experts in their respective programs, providing line staff support with guidance on local, state, and/or federal program regulations, employment law, Memoranda of Understanding, Civil Services Rules, and county and department policies and procedures, as well as development and maintenance of policies and procedures and tools, and troubleshooting of automated systems.

Workforce Development Board/Santa Barbara County Farmworker Resource Center (SBCFRC) The Santa Barbara County Farmworker Resource Center (SBCFRC) will provide farmworkers and their families with closed-loop referrals, warm handoffs, and information on the resources available from County departments, County Partners, and community-based organizations.  The SBCFRC will be a mobile resource center that will travel countywide, with a strong emphasis on availability after work hours and on weekends. The center will conduct outreach countywide, serving as a one-stop shop providing information, on available resources and services. The information and access to services, range from but not limited to the following: labor and employment rights, employment assistance and advocacy, education access and support, financial assistance, emergency supportive assistance and referrals, and health and human services.  The Goals of the Farmworker Resource Center is to build trust and relationships with farmworkers, their communities, employers, and growers to address the challenges and needs faced by farmworkers.

The Farmworker Resource Center Coordinator, will be assigned supervisory responsibilities over other professional staff and will be responsible for the implementation and oversight of the SBCFRC. Responsibilities include managing staff, maintaining outreach plan and comprehensive schedule for the SBCFRC, implementing and coordinating Community Advisory Workgroup, implementing and maintaining case management portal, website, and social media sites, and creating and maintaining a network of community partners that will be providing the services for the center.  Will be responsible for reporting activities and acting as the liaison with State and community stakeholders. Incumbent is expected to be knowledgeable in department business processes and at least one of the following: critical program regulations; governmental fiscal record keeping – including budget, contract, and grant preparation and monitoring; or automated systems.

IDEAL CANDIDATE will possess:

• Positive attitude, openness, strong interpersonal skills and client service focus
• Supervisory or lead experience
• Ability to maintain a high level of confidentiality
• Dependability and follow-through to meet deadlines
• Good judgment under pressure, tact, and diplomacy
• Flexibility, open to change and new information; adapts behavior and work methods in response to new information, changing conditions, unexpected obstacles, and effectively deals with ambiguity
• Strong analytical, organizational, oral/written communication skills
• Background in development
• Excellent teamwork and influence – ability to work with staff and management to facilitate process improvement and problem solving
• Results-oriented approach in identifying and implementing improvements/innovations necessary for successful service delivery and ability to engage staff in that process.
• Knowledge of California Department of Social Services regulations, W&I Code,
• Strong background in analysis and report writing for a wide variety of audiences
• Ability to develop and conduct professional presentations appropriate for a wide variety of audiences
• Ability to work with staff on process improvement and problem solving
• Ability to multi-task and work under tight deadlines.
• Results-Oriented approach in identifying and implementing improvements/innovations necessary for successful service deliver.
• Excellent verbal and written communication skills
• Proficiency in MS Excel, Word, and PowerPoint
• Ability to speak a Mexican Indigenous Language.

Examples of Duties

1. Researches and analyzes rules, regulations, legislation, and procedures to determine their impact on departmental processes, reporting, and fiscal requirements; develops and recommends policies and procedures; and identifies and validates business process requirements, critical success factors, and fiscal, technological, and environmental constraints and assumptions.
2. Develops written procedures to implement adopted policy or to clarify and describe standard practices; coordinates the development or revision of policies and procedures to support new processes and systems, reduce costs, enhance revenue, and maximize service levels; evaluates organizational impact of changes; prepares response strategies; designs and improves forms; and coordinates publication and dissemination of such material.
3. Serves as liaison with clients and representatives of private businesses, state and/or federal agencies, and other County departments to coordinate special projects and to provide specified administrative services such as budget reports generated from automated financial systems or contracts for services based on an analysis of program needs and available funding; represents the department in the development of, or change in, programs and regulations; and gathers information for use in assigned studies or management decisions.
4. Participates in meetings and presents data to assist managers in making operational and administrative decisions.
5. Acts as program expert in answering staff questions, liaison with auditors on programmatic matters, and may conduct quality assurance reviews on cases.
6. Serves as a liaison with Resource Families, contractors, and /or service providers and may conduct activities including but not limited to outreach, recruitment, retention, training, and oversight.  This will include hosting resource fairs and participating in other community events in collaboration with community partners, as well as conducting monthly radio interviews or other media spots, with interviews being conducted in English, Spanish, and one indigenous language.
7. Coordinates the Santa Barbara County Farmworker Resource Center (SBCFRC)
8. Supervises Career Employment Specialists (CES).
9. Collaborates with growers to conduct monthly outreach and attend, as needed, community industry meeting to discuss ongoing and emerging needs and the delivery of services and referrals.
10. Coordinates the creation and maintenance of the SBCFRC website and creates a social media channel (Facebook/Instagram) to post relevant information.
11. Uses a secure texting platform to relay education and information to farmworkers, and allows farmworkers to correspond directly with SBCFRC personnel.
12. Facilitates, coordinates, and advertises at least six resource events per year, around Santa Barbara County in collaboration with the Mexican Consulate and other organizations.
13. Creates or shares information videos in various languages about various topics and resources located in the County.. Examples include, but are not limited to, Occupational Health and Safety Issues, Financial literacy, utility assistance, citizenship and immigration services, childcare, etc.
14. Develops reporting tools and dashboard in order to coordinate and track all services, referrals and outreach with growers, CBOS and county agencies.
15. Collaborates with agricultural employers to identify and address the needs of their organizations/employees.

Employment Standards

1. Possession of a bachelor’s degree in business administration,  public administration, sociology, counseling, social work, psychology, vocational guidance, or other related field AND two years of professional experience analyzing general business processes, including (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) specialized program business systems used by the hiring department; OR,                                                                                                                                    
2. Possession of an associate’s degree in business administration, public administration, sociology, counseling, social work, psychology, vocational guidance or other related field AND four years of professional experience analyzing general business processes, including (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) specialized program business systems used by the hiring department; ; OR,
3.  Six years of professional experience analyzing general business processes, including (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) specialized program business systems used by the hiring department;  OR,
4.  A combination of training, education, and/or experience that is equivalent to one of the employment standards listed above and that provides the required competencies.

Note:   Applicants who are currently in their final quarter or semester of study leading to the required degree are encouraged to apply.  Such applicants may compete in the examination process but may not be considered for appointment until they have attained the required degree.

 
COMPETENCIES:

Business Knowledge/Technical Skills

• Demonstrated skill analyzing complex operations, programs, and business requirements
• Knowledge of business systems and current practices, trends, and technology affecting business systems
• Knowledge of and ability to use one or more program, fiscal, or automated systems to meet the business needs of a department

Process Management

• Persuasive skills to influence decisions with all levels of staff and other organizations
• Ability to identify and implement improvements to business processes and systems to achieve greater efficiency and effectiveness using logic and other disciplined methods for problem solving and evaluation
• Ability to compile and analyze information, develop recommendations, draw conclusions, and project consequences of actions and recommendations
• Ability to communicate effectively with all levels of staff and other organizations

Action Orientation

• Ability to plan, organize, manage, and facilitate meeting multiple and conflicting deadlines
• Ability to anticipate the unexpected and resolve issues to achieve goals
• Ability to make decisions in a timely manner

Creativity

• Ability to make connections among seemingly unrelated subjects, issues, and processes
• Ability to demonstrate innovation in service delivery

Customer Focus

• Ability to solicit and consider the ideas of others before making decisions regarding the delivery of services that meet customer needs and program requirements
• Ability to incorporate customer suggestions into process improvement
• Ability to establish effective relationships with customers and gain their trust and respect

Directing

• Ability to design feedback loops into work, coach staff for success, evaluate their performance, and correct when necessary
• Ability to set clear objectives and measures; and to develop, motivate, and empower staff
• Ability to lead the work of others; plan, organize, and delegate work; and evaluate results

Additional Information:

• Independent travel throughout the county and state will be required.  Possession of a valid Class C Driver’s License will be required at the time of appointment.
• Fingerprinting for the purpose of a criminal record check as authorized by Section 16501 of the California Welfare and Institutions Code and Section 11105.3 of the California Penal Code may be required for some positions.
• Current technical or professional knowledge of the complex principles, methods, standards, and techniques associated with the scope of work of a recognized profession.
• May be required to work on weekends and work outside in a variety of weather.

Supplemental Information

APPLICATION & SELECTION PROCESS:

1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
2. Supplemental Questionnaire Ranking.   Responses to the required supplemental questionnaire will be evaluated and scored.  Candidates’ final score and rank on the eligibility list will be determined by their responses to the supplemental questionnaire.  This process may be eliminated if there are fewer than eleven qualified candidates.

Candidates must receive a percentage score of at least 70 on the supplemental questionnaire ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

Candidates must receive a percentage score of at least 70 on the supplemental questionnaire ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines
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Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

COVID-19 Vaccination Verification and Testing: This position may be subject to State Health Officer Orders (SHOOs) or County policy regarding vaccine verification and/or testing. Please contact the hiring department for more information.

Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

BENEFITS: The County of Santa Barbara offers generous benefits. For information click here.   In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual rate

Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Wednesday 3/22/23 at 4:59 P.M. (PST) Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com

For questions regarding this recruitment, contact Jasmine Gaytan at jgayta@countyofsb.org