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Client Liaison – New Beginnings’ Safe Parking Program

South Santa Barbara County
Santa Barbara
Part Time

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New Beginnings Counseling Center

Client Liaison – New Beginnings’ Safe Parking Program®

Safe Parking Rapid Rehousing Client Liaison, Shelter Lot Monitor and Outreach Worker duties include:

  • Monitoring assigned safe parking lots in Santa Barbara and Goleta daily. An employee must exercise independent and sound judgment and take the initiative in applying best methods to communicate with program participants in a respectful, yet firm manner to correct any program infractions which arise. This requires dedication to public service often made difficult by emotional stress of events. Assignments are received from case managers and are carried out under established policies and procedures.
  • Conducting rapid rehousing and street outreach activities including but not limited to: Housing search and placement activities such as assisting clients with locating, obtaining and retaining suitable housing to include activities such as conducting an assessment of a client’s housing barriers, needs and preferences; assisting clients in developing an action plan for locating housing; helping clients to conduct housing searches, and providing clients with tenant counseling. Housing stability case management to include: using coordinated entry to evaluate individuals and families applying for rapid rehousing assistance; conducting initial evaluation verifying client’s eligibility for rapid rehousing assistance; and helping clients to develop, secure and obtain benefits.
  • Candidate must be willing to make at least a one-year commitment. This is a part-time position. The hours for this position include both daytime and night-time hours, with some flexibility, as follows: Client Liaison’s hours are for approximately 4 hours per day, typically 7 days per week rotating schedule with flexibility of days off, with the nighttime hours between 6:00am and 8am and 8:00pm and 12:00am, and the daytime hours between 8am and 5pm, Monday through Sunday, with random late night/early morning monitoring periodically throughout the week. Liaison has flexibility regarding when to conduct rapid rehousing, outreach and monitoring on a weekly basis within program construct.

Monitor essential duties include:

  • Maintain close communications with Case Managers of Safe Parking Program.
  • Monitor assigned areas to ensure compliance with existing Safe Parking Program regulations.
  • Identify vehicles in violation of program rules and determine whether program participants need to be met with to discuss non-compliance.
  • Write warnings for non-permitted parked vehicles.
  • Prepare and maintain required records, including logs of activities, and records of warnings.
  • Enter and retrieve information pertaining to vehicle registration, identification, and status.
  • Maintain client and lot confidentiality at all times.
  • Assist clients with stabilizing and transitioning back into permanent housing.
  • Providing on-site rapid rehousing case management and crisis intervention as appropriate. Assist with case management services, record keeping and contract compliance. Assist clients with all aspects of stabilization, housing search and connecting to support services. Assist with data collection/gathering demographic information. Provide basic needs and emergency services available through program, e.g., food and clothing distribution. Assist program participants in locating additional resources by making referrals to other community agencies as needed. Facilitate connecting program participants in need of mental health services to agency clinic or higher level of care. Connect program participants with employment support services, faith-based organizations and other civic organizations and community groups in place to assist in housing search and re-housing activities.
  • Engage in street outreach activities. Assist in determining eligibility of individuals and families for the rapid re-housing program. Assist in assessing and evaluating the level of service required. Assist with conducting street interviews and gathering demographic information. Help families and individuals in crisis as able. Provide assistance with basic needs and emergency services and assist with applications for other agency services. Make community referrals as appropriate. Assist with weekly street outreach and food distribution.
  • Participate in the annual Point in Time Count and other collaborative community homeless services efforts as they arise.

Staff member must have a working vehicle with liability insurance. A work cellphone will be provided. Position begins immediately.  The hourly wage is $16.00 per hour + mileage reimbursement. Vacation and sick time provided; medical and/or wellness benefits dependent upon number of hours per week worked; 403b participation and match. Number of hours worked per week is negotiable. Hourly rate will increase annually, at minimum in accordance with the California Minimum Wage rate structure. A background check will be conducted.

Please contact hr@sbnbcc.org with resume and three professional references if interested. You will receive an email to schedule an interview if we believe you are a good match for the position.

A majority of the work will take place in the field. New Beginnings maintains a supply of PPE, and provides regular health and safety updates regarding agency COVID-19 protocols and procedures.

All qualified applicants will receive consideration for employment without regard to race; color; ancestry; national origin; religion/creed; sex/sexual orientation; gender; gender identity/expression, transition; political affiliation or beliefs; disability, medical condition, generic information, marital status; military/veteran status; pregnancy and conditions related thereto.; or any other characteristic protected by law (as defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.

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