Program Officer – Small Business Advisory

Website Women's Economic Ventures

Women’s Economic Ventures (WEV), a non-profit organization dedicated to creating an equitable and just society through the economic empowerment of women, seeks to hire a full-time Advisory Program Officer based in its Santa Barbara or Ventura office.

The Advisory Program Officer is a proactive, organized, and innovative individual who assists with the implementation and management of WEV’s Advisory programs. This position is an active member of the Client Services team, focused on creating a seamless client, advisor and volunteer experience, and strengthening programs through developing outstanding stakeholder relationships, and optimizing our processes.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.

Primary Responsibilities:

Program Coordination:

Provides high quality customer service to ensure positive client, advisor and volunteer experiences.
Conducts enrollment interviews and processes new advisory clients through enrollment and onboarding.
Facilitates assignment of Business Advisors (BAs), Outside Consultants, and Entrepreneurial Coaches with clients, and coordinates initial meetings.
Communicates with clients at their year-end to determine if they will re-enroll.
Trains advisory clients on the use of advisory-specific software, VistaShare and GrowthWheel, and provides ongoing support.
Provides ongoing GrowthWheel support for BAs to promote and support the value and ease of use of the platform for themselves and their clients.
Supports Advisory Program Manager and BAs through regular communication by participating in all monthly BA calls, and collaborates to ensure programs run smoothly; works with PM to create agenda for monthly BA team calls.
Supports Advisory Program development by creating, documenting, and implementing processes and best practices in collaboration with Advisory Program Manager, and BAs.
Onboards and manages ongoing relationships with Outside Consultants and Entrepreneurial Coaches.
Updates Loan Team on loan advisory clients.
Program Administration:

Works with PM to create Program update slides for Management and All Staff meetings.
Works with Client Services Coordinator to update & edit Standard Operating Procedures (SOP) to align with program development.
Program Marketing & Outreach:

Coordinates and implements outreach for Advisory workshops.
Creates & distributes Advisory Monthly Newsletter.
Works with PM & Marketing team on Advisory marketing projects and updates.
Attends networking and outreach events.
Volunteer Program:

Oversee screening of volunteers, working with program managers to define key requirements and understand client needs.
Regularly communicates with volunteer roster and staff to ensure awareness of programs and opportunities; obtains regular feedback from volunteers and clients and act upon information as appropriate.
Updates and oversees management of volunteer pool, including creation and maintenance of onboarding training materials, ensuring volunteer database is up to date.
Reporting Structure:

The Advisory Program Officer reports to WEV’s Advisory Program Manager.

Skills & Qualifications:

Required:

Dedication to WEV’s mission and the advancement of WEV’s strategic plan
Energetic and enthusiastic representative of WEV and its Advisory Services
Past experience demonstrates capacity to work in highly organized manner both individually and in collaborative work settings
Exhibits ability to take ownership, and exercise initiative and creativity
Ability to develop procedures that improve efficiency
Demonstrated skills in program outreach and client interface
Excellent communication skills, including oral, written and presentation
Demonstrated skills in using technology to improve operational efficiency
Willingness to travel as necessary for regional outreach and meetings
Availability to adjust schedule to work occasional evenings and weekends
Functional proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and database usage
Personal, reliable auto transportation and current auto insurance
Desired:

Past interest and exposure to small business development
Experience with coordinating volunteers
Knowledge of VistaShare, Asana, Teams, Zoom or other business platforms
Education:

Minimum: Associates degree or GED plus 2 years work experience
Preferred: BA/BS from four-year college

To apply, please submit resume and cover letter through our website: https://www.wevonline.org/jobs/program-officer-small-business-advisory/

To apply for this job please visit www.wevonline.org.