Conflict Resolution and Mediation Skills Training


Are you interested in being a volunteer mediator in Small Claims Court, community/neighborhood, parent/teen, or business disputes?  Do you want to improve your own abilities to communicate, negotiate, and resolve conflicts more effectively?

Then this is the course for you!


Participants will learn:

  • the art of neutral observation

  • the elements of conflict and your conflict style

  • how to Speak to reduce defensiveness & Listen for underlying needs

    (nonviolent communication basics)

  • the difference between positions and needs/interests

  • how to defuse anger

  • how to break down conflicts into resolvable pieces

  • the theoretical foundation, objectives and stages of mediation process

  • compassionate communication and conflict resolution skills within a

    mediation framework

  • the basics of the emerging field of Restorative Justice 

Saturdays 10:00–4:30 July 12, 19, 26 in Santa Barbara And Aug. 2, 9 & 16 in Santa Maria 

$365 – $425

Please email to inquire OR call Maggie at 349-8943 or 963-6765

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